From Awareness to Risk Prevention: Developing Messages for Crisis Communication During Pandemics and Infodemics
This study aims to describe the crisis communication messages delivered by Kawal COVID-19 via Instagram social media in the pre-crisis and early crisis stages to deal with the pandemic and infodemic in Indonesia. Qualitative content analysis was conducted on 190 posts by the Instagram account @kawa...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
Department of Communications, Universitas Islam Indonesia
2024-08-01
|
| Series: | Jurnal Komunikasi |
| Subjects: | |
| Online Access: | https://journal.uii.ac.id/jurnal-komunikasi/article/view/25124 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1849764682507747328 |
|---|---|
| author | Fadhiilati Hasanah Nia Ashton Destrity |
| author_facet | Fadhiilati Hasanah Nia Ashton Destrity |
| author_sort | Fadhiilati Hasanah |
| collection | DOAJ |
| description |
This study aims to describe the crisis communication messages delivered by Kawal COVID-19 via Instagram social media in the pre-crisis and early crisis stages to deal with the pandemic and infodemic in Indonesia. Qualitative content analysis was conducted on 190 posts by the Instagram account @kawalcovid19.id on March 1-May 24, 2020. The results of the study showed that the crisis and risk communication delivered were in the form of sensemaking messages (awareness/understanding), possible risks and potential crises that would occur, and education related to the COVID-19 virus. Efficacy messages (efficacy/success) were also presented. This study also found a combination of sensemaking and efficacy messages and linked them to the social and cultural context. Other messages related to identity and public relations strategies were used to build credibility and interactivity with the public.
|
| format | Article |
| id | doaj-art-d3074e13065c47c48e5e4cf662034c28 |
| institution | DOAJ |
| issn | 1907-848X 2548-7647 |
| language | English |
| publishDate | 2024-08-01 |
| publisher | Department of Communications, Universitas Islam Indonesia |
| record_format | Article |
| series | Jurnal Komunikasi |
| spelling | doaj-art-d3074e13065c47c48e5e4cf662034c282025-08-20T03:05:05ZengDepartment of Communications, Universitas Islam IndonesiaJurnal Komunikasi1907-848X2548-76472024-08-0119110.20885/komunikasi.vol19.iss1.art1From Awareness to Risk Prevention: Developing Messages for Crisis Communication During Pandemics and InfodemicsFadhiilati Hasanah 0Nia Ashton Destrity1Ilmu Komunikasi, Fakultas Ilmu Sosial dan Politik, Universitas Brawijaya, Malang, Indonesia. Ilmu Komunikasi, Fakultas Ilmu Sosial dan Politik, Universitas Brawijaya, Malang, Indonesia. This study aims to describe the crisis communication messages delivered by Kawal COVID-19 via Instagram social media in the pre-crisis and early crisis stages to deal with the pandemic and infodemic in Indonesia. Qualitative content analysis was conducted on 190 posts by the Instagram account @kawalcovid19.id on March 1-May 24, 2020. The results of the study showed that the crisis and risk communication delivered were in the form of sensemaking messages (awareness/understanding), possible risks and potential crises that would occur, and education related to the COVID-19 virus. Efficacy messages (efficacy/success) were also presented. This study also found a combination of sensemaking and efficacy messages and linked them to the social and cultural context. Other messages related to identity and public relations strategies were used to build credibility and interactivity with the public. https://journal.uii.ac.id/jurnal-komunikasi/article/view/25124crisis communicationinfodemicmessagepandemic risk |
| spellingShingle | Fadhiilati Hasanah Nia Ashton Destrity From Awareness to Risk Prevention: Developing Messages for Crisis Communication During Pandemics and Infodemics Jurnal Komunikasi crisis communication infodemic message pandemic risk |
| title | From Awareness to Risk Prevention: Developing Messages for Crisis Communication During Pandemics and Infodemics |
| title_full | From Awareness to Risk Prevention: Developing Messages for Crisis Communication During Pandemics and Infodemics |
| title_fullStr | From Awareness to Risk Prevention: Developing Messages for Crisis Communication During Pandemics and Infodemics |
| title_full_unstemmed | From Awareness to Risk Prevention: Developing Messages for Crisis Communication During Pandemics and Infodemics |
| title_short | From Awareness to Risk Prevention: Developing Messages for Crisis Communication During Pandemics and Infodemics |
| title_sort | from awareness to risk prevention developing messages for crisis communication during pandemics and infodemics |
| topic | crisis communication infodemic message pandemic risk |
| url | https://journal.uii.ac.id/jurnal-komunikasi/article/view/25124 |
| work_keys_str_mv | AT fadhiilatihasanah fromawarenesstoriskpreventiondevelopingmessagesforcrisiscommunicationduringpandemicsandinfodemics AT niaashtondestrity fromawarenesstoriskpreventiondevelopingmessagesforcrisiscommunicationduringpandemicsandinfodemics |