The mediating role of TQM interventions and benchmarking in the impact of organizational culture on organizational performance
Purpose: The purpose of this research is to underscore the influence exerted by organizational culture on the organizational performance of Small and Medium-sized Manufacturing Enterprises (SMEs), leveraging the mediation of Total Quality Management (TQM) interventions and benchmarking practices. D...
Saved in:
| Main Authors: | , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
OmniaScience
2025-01-01
|
| Series: | Journal of Industrial Engineering and Management |
| Subjects: | |
| Online Access: | https://www.jiem.org/index.php/jiem/article/view/7899 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1832576017969971200 |
|---|---|
| author | Naseem Mohammad Twaissi Mohammad Orsan Al Zoubi Ra’ed Masa’deh Jumana Ziad AL Zoubi Jebril Ali Alhelalat |
| author_facet | Naseem Mohammad Twaissi Mohammad Orsan Al Zoubi Ra’ed Masa’deh Jumana Ziad AL Zoubi Jebril Ali Alhelalat |
| author_sort | Naseem Mohammad Twaissi |
| collection | DOAJ |
| description | Purpose: The purpose of this research is to underscore the influence exerted by organizational culture on the organizational performance of Small and Medium-sized Manufacturing Enterprises (SMEs), leveraging the mediation of Total Quality Management (TQM) interventions and benchmarking practices.
Design/methodology/approach: The empirical data underpinning this research was procured from SMEs within the manufacturing and industrial sectors of Jordan, using a sample of 710 owners and managers. This data was meticulously analyzed utilizing the statistical software package, Analysis of Moment Structures (AMOS). Structural Equation Modeling (SEM), a multivariate statistical analysis technique, was employed to scrutinize the interrelationships among the variables under consideration.
Findings: The research reveals a positive correlation between organizational culture and organizational performance, with benchmarking and TQM interventions as significant mediators.
Implications: This study refocuses management practitioners on improving organizational efficiency, corporate culture, TQM, and standard setting, providing beneficial insights for academics, managers, and policymakers.
Originality/value: It significantly contributes to the limited literature on TQM in the context of manufacturing SMEs. While some research acknowledges benchmarking as a vital part of TQM, this study uniquely positions both as independent mediators between organizational culture and performance. Additionally, it views benchmarking through knowledge management, underscoring TQM interventions and benchmarking in the context of Jordanian manufacturing SMEs, distinguishing it from prior research. |
| format | Article |
| id | doaj-art-d26ea896800a4b96a977201e659732da |
| institution | Kabale University |
| issn | 2013-8423 2013-0953 |
| language | English |
| publishDate | 2025-01-01 |
| publisher | OmniaScience |
| record_format | Article |
| series | Journal of Industrial Engineering and Management |
| spelling | doaj-art-d26ea896800a4b96a977201e659732da2025-01-31T14:38:51ZengOmniaScienceJournal of Industrial Engineering and Management2013-84232013-09532025-01-01181103210.3926/jiem.7899773The mediating role of TQM interventions and benchmarking in the impact of organizational culture on organizational performanceNaseem Mohammad Twaissi0Mohammad Orsan Al Zoubi1Ra’ed Masa’deh2Jumana Ziad AL Zoubi3Jebril Ali Alhelalat4Department of Business Administration, College of Business Administration and Economics, Al-Hussein Bin Talal University, JordanDepartment of Business Management, School of Business, University of Jordan, JordanDepartment of Management Information Systems, School of Business, University of Jordan, JordanDepartment of Public Administration, School of Business, University of Jordan, JordanDepartment of Hotel Management, Petra College for Tourism and Archaeology, Al-Hussein Bin Talal University, JordanPurpose: The purpose of this research is to underscore the influence exerted by organizational culture on the organizational performance of Small and Medium-sized Manufacturing Enterprises (SMEs), leveraging the mediation of Total Quality Management (TQM) interventions and benchmarking practices. Design/methodology/approach: The empirical data underpinning this research was procured from SMEs within the manufacturing and industrial sectors of Jordan, using a sample of 710 owners and managers. This data was meticulously analyzed utilizing the statistical software package, Analysis of Moment Structures (AMOS). Structural Equation Modeling (SEM), a multivariate statistical analysis technique, was employed to scrutinize the interrelationships among the variables under consideration. Findings: The research reveals a positive correlation between organizational culture and organizational performance, with benchmarking and TQM interventions as significant mediators. Implications: This study refocuses management practitioners on improving organizational efficiency, corporate culture, TQM, and standard setting, providing beneficial insights for academics, managers, and policymakers. Originality/value: It significantly contributes to the limited literature on TQM in the context of manufacturing SMEs. While some research acknowledges benchmarking as a vital part of TQM, this study uniquely positions both as independent mediators between organizational culture and performance. Additionally, it views benchmarking through knowledge management, underscoring TQM interventions and benchmarking in the context of Jordanian manufacturing SMEs, distinguishing it from prior research.https://www.jiem.org/index.php/jiem/article/view/7899organizational culture, organizational performance, total quality management, benchmarking, smes, jordan |
| spellingShingle | Naseem Mohammad Twaissi Mohammad Orsan Al Zoubi Ra’ed Masa’deh Jumana Ziad AL Zoubi Jebril Ali Alhelalat The mediating role of TQM interventions and benchmarking in the impact of organizational culture on organizational performance Journal of Industrial Engineering and Management organizational culture, organizational performance, total quality management, benchmarking, smes, jordan |
| title | The mediating role of TQM interventions and benchmarking in the impact of organizational culture on organizational performance |
| title_full | The mediating role of TQM interventions and benchmarking in the impact of organizational culture on organizational performance |
| title_fullStr | The mediating role of TQM interventions and benchmarking in the impact of organizational culture on organizational performance |
| title_full_unstemmed | The mediating role of TQM interventions and benchmarking in the impact of organizational culture on organizational performance |
| title_short | The mediating role of TQM interventions and benchmarking in the impact of organizational culture on organizational performance |
| title_sort | mediating role of tqm interventions and benchmarking in the impact of organizational culture on organizational performance |
| topic | organizational culture, organizational performance, total quality management, benchmarking, smes, jordan |
| url | https://www.jiem.org/index.php/jiem/article/view/7899 |
| work_keys_str_mv | AT naseemmohammadtwaissi themediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT mohammadorsanalzoubi themediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT raedmasadeh themediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT jumanaziadalzoubi themediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT jebrilalialhelalat themediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT naseemmohammadtwaissi mediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT mohammadorsanalzoubi mediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT raedmasadeh mediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT jumanaziadalzoubi mediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance AT jebrilalialhelalat mediatingroleoftqminterventionsandbenchmarkingintheimpactoforganizationalcultureonorganizationalperformance |