Improving demand responsive transit services: Insights from the London field test
The paper discusses the key insights gained from “GoSutton”, a Demand Responsive Transit (DRT) trial in the borough of Sutton in the suburbs of London during 2019–2020. The DRT service expands mobility options for the residents of the service area through the provision of on-demand, curb-to-curb rid...
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| Format: | Article |
| Language: | English |
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Elsevier
2024-01-01
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| Series: | Journal of Public Transportation |
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| Online Access: | http://www.sciencedirect.com/science/article/pii/S1077291X24000274 |
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| author | Seyedmostafa Zahedi Haris N. Koutsopoulos Zhenliang Ma |
| author_facet | Seyedmostafa Zahedi Haris N. Koutsopoulos Zhenliang Ma |
| author_sort | Seyedmostafa Zahedi |
| collection | DOAJ |
| description | The paper discusses the key insights gained from “GoSutton”, a Demand Responsive Transit (DRT) trial in the borough of Sutton in the suburbs of London during 2019–2020. The DRT service expands mobility options for the residents of the service area through the provision of on-demand, curb-to-curb rides. The main goals of the paper are to: 1) evaluate the performance of the DRT service and provide insight into its operation, 2) analyze the behavior of customers to better understand their purchase decisions and recommend strategies to increase ridership and usage, 3) develop a Level of Service (LOS) model to inform future trials on the interactions between supply, demand, and LOS, as well as identify key factors that impact performance, and 4) evaluate the opportunities to benefit from economies of scale through integrating appropriate paratransit requests and DRT services. The results show potential directions for improvement that can inform future deployments (for example, providing discounts for referrals, new users, providing bundles, and passes). Consolidation of select paratransit and DRT trips can save an average of 8 % on fleet size and 13 % on vehicle-kilometers traveled. |
| format | Article |
| id | doaj-art-d1dfc71cca5142bab1afa8e5cb9a2ad0 |
| institution | OA Journals |
| issn | 2375-0901 |
| language | English |
| publishDate | 2024-01-01 |
| publisher | Elsevier |
| record_format | Article |
| series | Journal of Public Transportation |
| spelling | doaj-art-d1dfc71cca5142bab1afa8e5cb9a2ad02025-08-20T02:36:38ZengElsevierJournal of Public Transportation2375-09012024-01-012610010710.1016/j.jpubtr.2024.100107Improving demand responsive transit services: Insights from the London field testSeyedmostafa Zahedi0Haris N. Koutsopoulos1Zhenliang Ma2Department of Civil and Environmental Engineering, Northeastern University, Boston, MA 02115, United StatesDepartment of Civil and Environmental Engineering, Northeastern University, Boston, MA 02115, United StatesDivision of Transport Planning, KTH Royal Institute of Technology, Stockholm 11428, Sweden; Correspondence to: Brinellvägen 23, Stockholm 11428, Sweden.The paper discusses the key insights gained from “GoSutton”, a Demand Responsive Transit (DRT) trial in the borough of Sutton in the suburbs of London during 2019–2020. The DRT service expands mobility options for the residents of the service area through the provision of on-demand, curb-to-curb rides. The main goals of the paper are to: 1) evaluate the performance of the DRT service and provide insight into its operation, 2) analyze the behavior of customers to better understand their purchase decisions and recommend strategies to increase ridership and usage, 3) develop a Level of Service (LOS) model to inform future trials on the interactions between supply, demand, and LOS, as well as identify key factors that impact performance, and 4) evaluate the opportunities to benefit from economies of scale through integrating appropriate paratransit requests and DRT services. The results show potential directions for improvement that can inform future deployments (for example, providing discounts for referrals, new users, providing bundles, and passes). Consolidation of select paratransit and DRT trips can save an average of 8 % on fleet size and 13 % on vehicle-kilometers traveled.http://www.sciencedirect.com/science/article/pii/S1077291X24000274Demand responsive transitCustomer loyalty analysisMobility on demand servicesDemand and supply models |
| spellingShingle | Seyedmostafa Zahedi Haris N. Koutsopoulos Zhenliang Ma Improving demand responsive transit services: Insights from the London field test Journal of Public Transportation Demand responsive transit Customer loyalty analysis Mobility on demand services Demand and supply models |
| title | Improving demand responsive transit services: Insights from the London field test |
| title_full | Improving demand responsive transit services: Insights from the London field test |
| title_fullStr | Improving demand responsive transit services: Insights from the London field test |
| title_full_unstemmed | Improving demand responsive transit services: Insights from the London field test |
| title_short | Improving demand responsive transit services: Insights from the London field test |
| title_sort | improving demand responsive transit services insights from the london field test |
| topic | Demand responsive transit Customer loyalty analysis Mobility on demand services Demand and supply models |
| url | http://www.sciencedirect.com/science/article/pii/S1077291X24000274 |
| work_keys_str_mv | AT seyedmostafazahedi improvingdemandresponsivetransitservicesinsightsfromthelondonfieldtest AT harisnkoutsopoulos improvingdemandresponsivetransitservicesinsightsfromthelondonfieldtest AT zhenliangma improvingdemandresponsivetransitservicesinsightsfromthelondonfieldtest |