THE QUALITY OF THE EDUCATIONAL PROCESS IN THE UNIVERSITY THROUGH STUDENTS’ EYES

The aim of the article is to describe and analyse the basic requirements and expectations of consumers of educational services, which the educationa organization during the planning and implementation of the activities shouldbe guided by.Methods. The methods involve theoretical and empirical data co...

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Main Authors: S. S. Kotova, I. I. Hasanova
Format: Article
Language:Russian
Published: Russian State Vocational Pedagogical University 2016-12-01
Series:Образование и наука
Subjects:
Online Access:https://www.edscience.ru/jour/article/view/717
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author S. S. Kotova
I. I. Hasanova
author_facet S. S. Kotova
I. I. Hasanova
author_sort S. S. Kotova
collection DOAJ
description The aim of the article is to describe and analyse the basic requirements and expectations of consumers of educational services, which the educationa organization during the planning and implementation of the activities shouldbe guided by.Methods. The methods involve theoretical and empirical data collection, methods of mathematical statistics, methods of descriptive statistics; analysis of legislative and regulatory documents; comparison and synthesis of the findings of research scientists on the quality of an educational process; psycho-pedagogical observation,  uestionnaire study; studying of experience of a quality evaluation of the services provided by higher educational organizations on the part of consumers.Results and scientific novelty. The definitions of the concepts of «quality of higher education» and «consumer monitoring» are given. The most significant trends of consumer monitoring are considered: monitoring of indicators related to external consumers (applicants, students, parents, employers); monitoring of a teaching quality and indicators that reflect the level of development by students of educational programs. The questionnaire for studying of real degree of a consumer satisfaction(students) by quality of educational services at the Russian Vocational Pedagogical University is worked out and approved. The results of the questionnaire are presented. 1–4 year students of full-time education at the Russian Vocational PedagogicalUniversity, in total – 36 groups take part in the questionnaire. The amountof selection – 575 respondents; information data processing was performed using methods of the content analysis and correlation analysis Practical significance. The conducted research allowed us to concretize the requirements and consumer expectations of educational services, to develop and implement a road map aimed at improving the quality of university education services.
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institution Kabale University
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series Образование и наука
spelling doaj-art-d1c32823a94b4e88b48514880c76e69e2025-02-03T11:51:59ZrusRussian State Vocational Pedagogical UniversityОбразование и наука1994-56392310-58282016-12-0109436110.17853/1994-5639-2016-9-43-61560THE QUALITY OF THE EDUCATIONAL PROCESS IN THE UNIVERSITY THROUGH STUDENTS’ EYESS. S. Kotova0I. I. Hasanova1Institute of Psychological and Pedagogical Education, Russian State Vocational Pedagogical UniversityInstitute of Psychological and Pedagogical Education, Russian State Vocational Pedagogical UniversityThe aim of the article is to describe and analyse the basic requirements and expectations of consumers of educational services, which the educationa organization during the planning and implementation of the activities shouldbe guided by.Methods. The methods involve theoretical and empirical data collection, methods of mathematical statistics, methods of descriptive statistics; analysis of legislative and regulatory documents; comparison and synthesis of the findings of research scientists on the quality of an educational process; psycho-pedagogical observation,  uestionnaire study; studying of experience of a quality evaluation of the services provided by higher educational organizations on the part of consumers.Results and scientific novelty. The definitions of the concepts of «quality of higher education» and «consumer monitoring» are given. The most significant trends of consumer monitoring are considered: monitoring of indicators related to external consumers (applicants, students, parents, employers); monitoring of a teaching quality and indicators that reflect the level of development by students of educational programs. The questionnaire for studying of real degree of a consumer satisfaction(students) by quality of educational services at the Russian Vocational Pedagogical University is worked out and approved. The results of the questionnaire are presented. 1–4 year students of full-time education at the Russian Vocational PedagogicalUniversity, in total – 36 groups take part in the questionnaire. The amountof selection – 575 respondents; information data processing was performed using methods of the content analysis and correlation analysis Practical significance. The conducted research allowed us to concretize the requirements and consumer expectations of educational services, to develop and implement a road map aimed at improving the quality of university education services.https://www.edscience.ru/jour/article/view/717servicequality of serviceseducational servicesconsumersconsumer satisfactionquality of educational process
spellingShingle S. S. Kotova
I. I. Hasanova
THE QUALITY OF THE EDUCATIONAL PROCESS IN THE UNIVERSITY THROUGH STUDENTS’ EYES
Образование и наука
service
quality of services
educational services
consumers
consumer satisfaction
quality of educational process
title THE QUALITY OF THE EDUCATIONAL PROCESS IN THE UNIVERSITY THROUGH STUDENTS’ EYES
title_full THE QUALITY OF THE EDUCATIONAL PROCESS IN THE UNIVERSITY THROUGH STUDENTS’ EYES
title_fullStr THE QUALITY OF THE EDUCATIONAL PROCESS IN THE UNIVERSITY THROUGH STUDENTS’ EYES
title_full_unstemmed THE QUALITY OF THE EDUCATIONAL PROCESS IN THE UNIVERSITY THROUGH STUDENTS’ EYES
title_short THE QUALITY OF THE EDUCATIONAL PROCESS IN THE UNIVERSITY THROUGH STUDENTS’ EYES
title_sort quality of the educational process in the university through students eyes
topic service
quality of services
educational services
consumers
consumer satisfaction
quality of educational process
url https://www.edscience.ru/jour/article/view/717
work_keys_str_mv AT sskotova thequalityoftheeducationalprocessintheuniversitythroughstudentseyes
AT iihasanova thequalityoftheeducationalprocessintheuniversitythroughstudentseyes
AT sskotova qualityoftheeducationalprocessintheuniversitythroughstudentseyes
AT iihasanova qualityoftheeducationalprocessintheuniversitythroughstudentseyes