Evaluation of User Satisfaction in the Satusehat Application
Digital transformation in the health sector aims to provide quality, fast, easy, affordable, and measurable services to the community. User satisfaction is paramount when providing services. Key factors influencing user satisfaction include Information, System, and Service Quality. The objective of...
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| Format: | Article |
| Language: | Indonesian |
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Faculty of Public Health, Sriwijaya University
2024-11-01
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| Series: | Jurnal Ilmu Kesehatan Masyarakat |
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| Online Access: | https://ejournal.fkm.unsri.ac.id/index.php/jikm/article/view/1580 |
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| _version_ | 1841557873650302976 |
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| author | Sulistianingsih Sulistianingsih Mieke Nurmalasari Hosizah Hosizah Witri Zuama Qomarania |
| author_facet | Sulistianingsih Sulistianingsih Mieke Nurmalasari Hosizah Hosizah Witri Zuama Qomarania |
| author_sort | Sulistianingsih Sulistianingsih |
| collection | DOAJ |
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Digital transformation in the health sector aims to provide quality, fast, easy, affordable, and measurable services to the community. User satisfaction is paramount when providing services. Key factors influencing user satisfaction include Information, System, and Service Quality. The objective of this study is to evaluate the impact of information quality, system quality, and service quality on user satisfaction with the SATUSEHAT. This research used a quantitative with a cross-sectional design technique. This research using a quota sampling method with 106 respondents. This research using multiple linear regression analysis with univariate and multivariate classical assumption tests. This research focuses on SATUSEHAT application users who actively use social media platforms like Instagram and Twitter. The evaluation aims to provide insights into the impact of information, system, and service quality of the SATUSEHAT application's user satisfaction with the SATUSEHAT application. The results explain that 56.6% of respondents were female, 43.3% were male. 54.7% of this study's respondents were undergraduates aged 19 - 34 years, 67.0% of respondents. Most of the respondents' jobs were employees, 34.9%. Service quality significantly influences SATUSEHAT application The results of the regression coefficient value for user satisfaction is 0.651, and quality of the information, with a regression coefficient of 0.113. The The study found that information, system, and service quality significantly influence user satisfaction with the SATUSEHAT application.
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| format | Article |
| id | doaj-art-d0f3e794aa9049279147f23f90c002ff |
| institution | Kabale University |
| issn | 2086-6380 2548-7949 |
| language | Indonesian |
| publishDate | 2024-11-01 |
| publisher | Faculty of Public Health, Sriwijaya University |
| record_format | Article |
| series | Jurnal Ilmu Kesehatan Masyarakat |
| spelling | doaj-art-d0f3e794aa9049279147f23f90c002ff2025-01-06T09:44:54ZindFaculty of Public Health, Sriwijaya UniversityJurnal Ilmu Kesehatan Masyarakat2086-63802548-79492024-11-0115310.26553/jikm.2024.15.3.346-359Evaluation of User Satisfaction in the Satusehat ApplicationSulistianingsih Sulistianingsih0Mieke Nurmalasari1Hosizah Hosizah2Witri Zuama Qomarania3Departemen Manajemen Informasi Kesehatan, Fakultas Kesehatan dan Ilmu Pengetahuan,Universitas Esa UnggulDepartemen Manajemen Informasi Kesehatan, Fakultas Kesehatan dan Ilmu Pengetahuan,Universitas Esa UnggulDepartemen Manajemen Informasi Kesehatan, Fakultas Kesehatan dan Ilmu Pengetahuan,Universitas Esa UnggulDepartemen Manajemen Informasi Kesehatan, Fakultas Kesehatan dan Ilmu Pengetahuan,Universitas Esa Unggul Digital transformation in the health sector aims to provide quality, fast, easy, affordable, and measurable services to the community. User satisfaction is paramount when providing services. Key factors influencing user satisfaction include Information, System, and Service Quality. The objective of this study is to evaluate the impact of information quality, system quality, and service quality on user satisfaction with the SATUSEHAT. This research used a quantitative with a cross-sectional design technique. This research using a quota sampling method with 106 respondents. This research using multiple linear regression analysis with univariate and multivariate classical assumption tests. This research focuses on SATUSEHAT application users who actively use social media platforms like Instagram and Twitter. The evaluation aims to provide insights into the impact of information, system, and service quality of the SATUSEHAT application's user satisfaction with the SATUSEHAT application. The results explain that 56.6% of respondents were female, 43.3% were male. 54.7% of this study's respondents were undergraduates aged 19 - 34 years, 67.0% of respondents. Most of the respondents' jobs were employees, 34.9%. Service quality significantly influences SATUSEHAT application The results of the regression coefficient value for user satisfaction is 0.651, and quality of the information, with a regression coefficient of 0.113. The The study found that information, system, and service quality significantly influence user satisfaction with the SATUSEHAT application. https://ejournal.fkm.unsri.ac.id/index.php/jikm/article/view/1580SATUSEHATinformationsystemserviceuser satisfaction |
| spellingShingle | Sulistianingsih Sulistianingsih Mieke Nurmalasari Hosizah Hosizah Witri Zuama Qomarania Evaluation of User Satisfaction in the Satusehat Application Jurnal Ilmu Kesehatan Masyarakat SATUSEHAT information system service user satisfaction |
| title | Evaluation of User Satisfaction in the Satusehat Application |
| title_full | Evaluation of User Satisfaction in the Satusehat Application |
| title_fullStr | Evaluation of User Satisfaction in the Satusehat Application |
| title_full_unstemmed | Evaluation of User Satisfaction in the Satusehat Application |
| title_short | Evaluation of User Satisfaction in the Satusehat Application |
| title_sort | evaluation of user satisfaction in the satusehat application |
| topic | SATUSEHAT information system service user satisfaction |
| url | https://ejournal.fkm.unsri.ac.id/index.php/jikm/article/view/1580 |
| work_keys_str_mv | AT sulistianingsihsulistianingsih evaluationofusersatisfactioninthesatusehatapplication AT miekenurmalasari evaluationofusersatisfactioninthesatusehatapplication AT hosizahhosizah evaluationofusersatisfactioninthesatusehatapplication AT witrizuamaqomarania evaluationofusersatisfactioninthesatusehatapplication |