Measuring couriers individual efficiency in last-mile logistics
The last mile is a critical segment in logistics, significantly impacting the efficiency and profitability of delivery operations. However, managing courier workflows remains a challenge, especially given the variations in work patterns and external factors such as route deviations or traffic condit...
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| Format: | Article |
| Language: | English |
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Universitat Politècnica de València
2025-07-01
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| Series: | International Journal of Production Management and Engineering |
| Subjects: | |
| Online Access: | https://polipapers.upv.es/index.php/IJPME/article/view/22951 |
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| author | Ana Pegado-Bardayo Jesús Muñuzuri Pablo Cortés Antonio Lorenzo-Espejo |
| author_facet | Ana Pegado-Bardayo Jesús Muñuzuri Pablo Cortés Antonio Lorenzo-Espejo |
| author_sort | Ana Pegado-Bardayo |
| collection | DOAJ |
| description | The last mile is a critical segment in logistics, significantly impacting the efficiency and profitability of delivery operations. However, managing courier workflows remains a challenge, especially given the variations in work patterns and external factors such as route deviations or traffic conditions. This study analyzes the workflows of couriers, and provides insights into couriers’ individual efficiency and the underlying factors influencing its performance. Using real-world data from a Spanish logistics company, the study measures the impact of work shifts, workload density, and contextual elements on courier efficiency. The research seeks to serve as a tool to identify potential bottlenecks, optimize task allocation, and improve overall service efficiency. |
| format | Article |
| id | doaj-art-d0c5c24cee0b41d58658fa705f49936a |
| institution | DOAJ |
| issn | 2340-4876 |
| language | English |
| publishDate | 2025-07-01 |
| publisher | Universitat Politècnica de València |
| record_format | Article |
| series | International Journal of Production Management and Engineering |
| spelling | doaj-art-d0c5c24cee0b41d58658fa705f49936a2025-08-20T02:46:35ZengUniversitat Politècnica de ValènciaInternational Journal of Production Management and Engineering2340-48762025-07-0113220321310.4995/ijpme.2025.2295122141Measuring couriers individual efficiency in last-mile logisticsAna Pegado-Bardayo0https://orcid.org/0000-0002-5087-203XJesús Muñuzuri1https://orcid.org/0000-0001-5784-4165Pablo Cortés2https://orcid.org/0000-0001-8912-0970Antonio Lorenzo-Espejo3https://orcid.org/0000-0002-0404-5594Universidad de Sevilla Universidad de Sevilla Universidad de Sevilla Universidad de SevillaThe last mile is a critical segment in logistics, significantly impacting the efficiency and profitability of delivery operations. However, managing courier workflows remains a challenge, especially given the variations in work patterns and external factors such as route deviations or traffic conditions. This study analyzes the workflows of couriers, and provides insights into couriers’ individual efficiency and the underlying factors influencing its performance. Using real-world data from a Spanish logistics company, the study measures the impact of work shifts, workload density, and contextual elements on courier efficiency. The research seeks to serve as a tool to identify potential bottlenecks, optimize task allocation, and improve overall service efficiency.https://polipapers.upv.es/index.php/IJPME/article/view/22951last-mile logisticsefficiency analysisworkforce performance |
| spellingShingle | Ana Pegado-Bardayo Jesús Muñuzuri Pablo Cortés Antonio Lorenzo-Espejo Measuring couriers individual efficiency in last-mile logistics International Journal of Production Management and Engineering last-mile logistics efficiency analysis workforce performance |
| title | Measuring couriers individual efficiency in last-mile logistics |
| title_full | Measuring couriers individual efficiency in last-mile logistics |
| title_fullStr | Measuring couriers individual efficiency in last-mile logistics |
| title_full_unstemmed | Measuring couriers individual efficiency in last-mile logistics |
| title_short | Measuring couriers individual efficiency in last-mile logistics |
| title_sort | measuring couriers individual efficiency in last mile logistics |
| topic | last-mile logistics efficiency analysis workforce performance |
| url | https://polipapers.upv.es/index.php/IJPME/article/view/22951 |
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