COMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTS
Aim. To evaluate satisfaction in hospital treatment among cardiological patients and to compare the received data with results of the program Massachusetts Health Quality Partners (MHQP) Statewide Patient Survey, which is noted for high representation of the data (analysis of 12680 patient questionn...
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| Format: | Article |
| Language: | English |
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Столичная издательская компания
2015-12-01
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| Series: | Рациональная фармакотерапия в кардиологии |
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| Online Access: | https://www.rpcardio.online/jour/article/view/381 |
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| author | Y. G. Shvarts E. A. Naumova E. V. Tarasenko |
| author_facet | Y. G. Shvarts E. A. Naumova E. V. Tarasenko |
| author_sort | Y. G. Shvarts |
| collection | DOAJ |
| description | Aim. To evaluate satisfaction in hospital treatment among cardiological patients and to compare the received data with results of the program Massachusetts Health Quality Partners (MHQP) Statewide Patient Survey, which is noted for high representation of the data (analysis of 12680 patient questionnaires obtained from 51 medical institutions of the state of Massachusetts).Material аnd methods. Questioning of patients in internal medicine clinic was carried out. We used Picker Institute questions, the same questionnaire which was used in program MHQP.Results. 376 patients took part in questioning. Preferences of cardiological patients did not differ from preferences of other therapeutic patients. On such criteria as respect for a patient, organization of treatment, rendering the information and physical comfort, satisfaction of our and American patients is quite comparable. Estimation of emotional support is somewhat lower at domestic patients. Involvement of a family to the treatment process is not sufficient both in our clinic, and in the American hospitals. All the patients were mostly unsatisfied in the process of discharge.Conclusion. The estimations of hospital treatment made by patients from clinics of different countries are similar very much. The process of discharge has got the lowest estimation by the surveyed patients. The form of final conversation and its environment require further analysis and correction. |
| format | Article |
| id | doaj-art-d0abfaebd07c44a28bb1fd6c11947d44 |
| institution | Kabale University |
| issn | 1819-6446 2225-3653 |
| language | English |
| publishDate | 2015-12-01 |
| publisher | Столичная издательская компания |
| record_format | Article |
| series | Рациональная фармакотерапия в кардиологии |
| spelling | doaj-art-d0abfaebd07c44a28bb1fd6c11947d442025-08-23T10:00:19ZengСтоличная издательская компанияРациональная фармакотерапия в кардиологии1819-64462225-36532015-12-0131283210.20996/1819-6446-2007-3-1-28-32381COMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTSY. G. Shvarts0E. A. Naumova1E. V. Tarasenko2Saratov Medical State University, RoszdravSaratov Medical State University, RoszdravSaratov Medical State University, RoszdravAim. To evaluate satisfaction in hospital treatment among cardiological patients and to compare the received data with results of the program Massachusetts Health Quality Partners (MHQP) Statewide Patient Survey, which is noted for high representation of the data (analysis of 12680 patient questionnaires obtained from 51 medical institutions of the state of Massachusetts).Material аnd methods. Questioning of patients in internal medicine clinic was carried out. We used Picker Institute questions, the same questionnaire which was used in program MHQP.Results. 376 patients took part in questioning. Preferences of cardiological patients did not differ from preferences of other therapeutic patients. On such criteria as respect for a patient, organization of treatment, rendering the information and physical comfort, satisfaction of our and American patients is quite comparable. Estimation of emotional support is somewhat lower at domestic patients. Involvement of a family to the treatment process is not sufficient both in our clinic, and in the American hospitals. All the patients were mostly unsatisfied in the process of discharge.Conclusion. The estimations of hospital treatment made by patients from clinics of different countries are similar very much. The process of discharge has got the lowest estimation by the surveyed patients. The form of final conversation and its environment require further analysis and correction.https://www.rpcardio.online/jour/article/view/381patient satisfactionquestioningquality of medical service |
| spellingShingle | Y. G. Shvarts E. A. Naumova E. V. Tarasenko COMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTS Рациональная фармакотерапия в кардиологии patient satisfaction questioning quality of medical service |
| title | COMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTS |
| title_full | COMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTS |
| title_fullStr | COMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTS |
| title_full_unstemmed | COMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTS |
| title_short | COMPARATIVE ANALYSIS OF SATISFACTION IN HOSPITAL TREATMENT AMONG CARDIOLOGICAL PATIENTS |
| title_sort | comparative analysis of satisfaction in hospital treatment among cardiological patients |
| topic | patient satisfaction questioning quality of medical service |
| url | https://www.rpcardio.online/jour/article/view/381 |
| work_keys_str_mv | AT ygshvarts comparativeanalysisofsatisfactioninhospitaltreatmentamongcardiologicalpatients AT eanaumova comparativeanalysisofsatisfactioninhospitaltreatmentamongcardiologicalpatients AT evtarasenko comparativeanalysisofsatisfactioninhospitaltreatmentamongcardiologicalpatients |