Users’ expectations of public library services

Users’ expectations of public library services

ABSTRACT Public libraries are used by a wide range of users. Therefore they should offer as many different services as possible. The proper introduction of library services to the users can be monitored by measuring their expectations. The article represents the services, which public libraries sho...

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Bibliographic Details
Main Authors: Tanja Borko, Vlasta Zabukovec, Primož Južnič
Format: Article
Language:English
Published: Slovenian Library Association & University of Ljubljana Press (Založba Univerze v Ljubljani) 2006-10-01
Series:Knjižnica
Subjects:
public libraries
users
library service
mental model
implicit theory
Online Access:https://journals.uni-lj.si/knjiznica/article/view/14160
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