The Performance Of Legislative Secretariat Services: Perspective Of The New Public Service
The Regional People's Representative Council (DPRD) is part of the local government in a decentralized system. The responsibilities of the DPRD include three main things: development supervision, budgeting, and legislation. All three functions are carried out within the framework of community r...
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| Format: | Article |
| Language: | Indonesian |
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Laboratorium Administrasi Publik FISIP Universitas Andalas
2022-11-01
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| Series: | JAKP (Jurnal Administrasi dan Kebijakan Publik) |
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| Online Access: | http://jakp.fisip.unand.ac.id/index.php/jakp/article/view/383 |
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| author | Abdul Rasyid Ma’mun Murod Albarbassy Evi Satispi Azhari Aziz Samudra |
| author_facet | Abdul Rasyid Ma’mun Murod Albarbassy Evi Satispi Azhari Aziz Samudra |
| author_sort | Abdul Rasyid |
| collection | DOAJ |
| description | The Regional People's Representative Council (DPRD) is part of the local government in a decentralized system. The responsibilities of the DPRD include three main things: development supervision, budgeting, and legislation. All three functions are carried out within the framework of community representation. The implementation of these three functions is supported by the DPRD secretariat device, whose duties/functions and authorities have been regulated in Government Regulation Number 18/2016 concerning Regional Devices. The duties and responsibility of the DPRD secretariat are to provide services to members of the DPRD. This study aims to analyze the quality of services from a new public service (NPS) perspective. For this reason, the study develops ten new public service indicators. The sampling technique was carried out using purposive/judgment sampling. Purposive/judgment sampling is a technique based on the researcher's consideration of several suitable characteristics relating to the sample members needed to answer the research objectives. All indicators are tested using Importance Performance Analysis, one of the statistical techniques to test the degree of importance of an aspect. To answer the formulation of the problem, this study provided a questionnaire (Likert scale) to fifty DPRD members. As a result, out of the ten NPS indicators, the courtesy indicator is included as the top priority that the DPRD secretariat of the Tangerang Selatan Municipality must complete. In addition, tangible indicators, competence, communication, and customer understanding are included in the low priority. Further elaboration of these results is presented in this paper |
| format | Article |
| id | doaj-art-cf5d754f29084acd8dda21913ca5628a |
| institution | OA Journals |
| issn | 2301-4342 2657-0092 |
| language | Indonesian |
| publishDate | 2022-11-01 |
| publisher | Laboratorium Administrasi Publik FISIP Universitas Andalas |
| record_format | Article |
| series | JAKP (Jurnal Administrasi dan Kebijakan Publik) |
| spelling | doaj-art-cf5d754f29084acd8dda21913ca5628a2025-08-20T01:47:21ZindLaboratorium Administrasi Publik FISIP Universitas AndalasJAKP (Jurnal Administrasi dan Kebijakan Publik)2301-43422657-00922022-11-017214515910.25077/jakp.7.2.145-159.2022383The Performance Of Legislative Secretariat Services: Perspective Of The New Public ServiceAbdul Rasyid0Ma’mun Murod AlbarbassyEvi Satispi1Azhari Aziz Samudra2Department of Administration Science, Social and Political Faculty, Universitas Muhammadiyah JakartaDepartment of Administration Science, Social and Political Faculty, Universitas Muhammadiyah Jakarta, IndonesiaDepartment of Administration Science, Social and Political Faculty, Universitas Muhammadiyah Jakarta, IndonesiaThe Regional People's Representative Council (DPRD) is part of the local government in a decentralized system. The responsibilities of the DPRD include three main things: development supervision, budgeting, and legislation. All three functions are carried out within the framework of community representation. The implementation of these three functions is supported by the DPRD secretariat device, whose duties/functions and authorities have been regulated in Government Regulation Number 18/2016 concerning Regional Devices. The duties and responsibility of the DPRD secretariat are to provide services to members of the DPRD. This study aims to analyze the quality of services from a new public service (NPS) perspective. For this reason, the study develops ten new public service indicators. The sampling technique was carried out using purposive/judgment sampling. Purposive/judgment sampling is a technique based on the researcher's consideration of several suitable characteristics relating to the sample members needed to answer the research objectives. All indicators are tested using Importance Performance Analysis, one of the statistical techniques to test the degree of importance of an aspect. To answer the formulation of the problem, this study provided a questionnaire (Likert scale) to fifty DPRD members. As a result, out of the ten NPS indicators, the courtesy indicator is included as the top priority that the DPRD secretariat of the Tangerang Selatan Municipality must complete. In addition, tangible indicators, competence, communication, and customer understanding are included in the low priority. Further elaboration of these results is presented in this paperhttp://jakp.fisip.unand.ac.id/index.php/jakp/article/view/383new public servicedprd (regional people's representative council)courtesytangible |
| spellingShingle | Abdul Rasyid Ma’mun Murod Albarbassy Evi Satispi Azhari Aziz Samudra The Performance Of Legislative Secretariat Services: Perspective Of The New Public Service JAKP (Jurnal Administrasi dan Kebijakan Publik) new public service dprd (regional people's representative council) courtesy tangible |
| title | The Performance Of Legislative Secretariat Services: Perspective Of The New Public Service |
| title_full | The Performance Of Legislative Secretariat Services: Perspective Of The New Public Service |
| title_fullStr | The Performance Of Legislative Secretariat Services: Perspective Of The New Public Service |
| title_full_unstemmed | The Performance Of Legislative Secretariat Services: Perspective Of The New Public Service |
| title_short | The Performance Of Legislative Secretariat Services: Perspective Of The New Public Service |
| title_sort | performance of legislative secretariat services perspective of the new public service |
| topic | new public service dprd (regional people's representative council) courtesy tangible |
| url | http://jakp.fisip.unand.ac.id/index.php/jakp/article/view/383 |
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