Innovativeness as part of quality and excellence development in the Slovenian public administration (survey results 2007–2008)
The purpose of the study was (1) to investigate the trends in the development of excellence and innovativeness, or the use of the relevant tools, by comparing the situations of 2003, 2006 and (as projected) 2009 to one another, and against the approaches used in companies, and (2) to encourage the s...
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| Format: | Article |
| Language: | English |
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University of Ljubljana Press (Založba Univerze v Ljubljani)
2009-06-01
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| Series: | Central European Public Administration Review |
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| Online Access: | https://journals.uni-lj.si/CEPAR/article/view/20279 |
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| _version_ | 1832591475565658112 |
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| author | Polonca Kovač Barbara Leskovšek |
| author_facet | Polonca Kovač Barbara Leskovšek |
| author_sort | Polonca Kovač |
| collection | DOAJ |
| description | The purpose of the study was (1) to investigate the trends in the development of excellence and innovativeness, or the use of the relevant tools, by comparing the situations of 2003, 2006 and (as projected) 2009 to one another, and against the approaches used in companies, and (2) to encourage the spread of awareness within the public administration of the importance of identifying and spreading good practices. We found that trends are taking the same direction, with the number of different tools and the frequency of their use – especially of the CAF (Common Assessment Framework) and EFQM (European Foundation for Quality Management) models, partly also the BSC (Balanced Scorecards), and of ISO standards – being on a continual rise, while the main systemic deficiencies are the inconsistent top-down policy of quality and excellence development, and the non-existent methodology for empirical evaluation of the effects produced by the use of those tools. The organisations are left to their own initiative, and support of the Government and the Ministries is only declarative. Innovativeness, unlike this, primarily entails gradual improvements in the ways in which work is done – in the first place from the client perspective –, which is mainly reflected by the estimated financial savings. |
| format | Article |
| id | doaj-art-ce0dae9b192842f1ac709d4553d26010 |
| institution | Kabale University |
| issn | 2591-2240 2591-2259 |
| language | English |
| publishDate | 2009-06-01 |
| publisher | University of Ljubljana Press (Založba Univerze v Ljubljani) |
| record_format | Article |
| series | Central European Public Administration Review |
| spelling | doaj-art-ce0dae9b192842f1ac709d4553d260102025-01-22T10:56:10ZengUniversity of Ljubljana Press (Založba Univerze v Ljubljani)Central European Public Administration Review2591-22402591-22592009-06-017210.17573/cepar.v7i2.128Innovativeness as part of quality and excellence development in the Slovenian public administration (survey results 2007–2008)Polonca KovačBarbara LeskovšekThe purpose of the study was (1) to investigate the trends in the development of excellence and innovativeness, or the use of the relevant tools, by comparing the situations of 2003, 2006 and (as projected) 2009 to one another, and against the approaches used in companies, and (2) to encourage the spread of awareness within the public administration of the importance of identifying and spreading good practices. We found that trends are taking the same direction, with the number of different tools and the frequency of their use – especially of the CAF (Common Assessment Framework) and EFQM (European Foundation for Quality Management) models, partly also the BSC (Balanced Scorecards), and of ISO standards – being on a continual rise, while the main systemic deficiencies are the inconsistent top-down policy of quality and excellence development, and the non-existent methodology for empirical evaluation of the effects produced by the use of those tools. The organisations are left to their own initiative, and support of the Government and the Ministries is only declarative. Innovativeness, unlike this, primarily entails gradual improvements in the ways in which work is done – in the first place from the client perspective –, which is mainly reflected by the estimated financial savings.https://journals.uni-lj.si/CEPAR/article/view/20279public administrationquality and excellenceinnovativenessorganisation |
| spellingShingle | Polonca Kovač Barbara Leskovšek Innovativeness as part of quality and excellence development in the Slovenian public administration (survey results 2007–2008) Central European Public Administration Review public administration quality and excellence innovativeness organisation |
| title | Innovativeness as part of quality and excellence development in the Slovenian public administration (survey results 2007–2008) |
| title_full | Innovativeness as part of quality and excellence development in the Slovenian public administration (survey results 2007–2008) |
| title_fullStr | Innovativeness as part of quality and excellence development in the Slovenian public administration (survey results 2007–2008) |
| title_full_unstemmed | Innovativeness as part of quality and excellence development in the Slovenian public administration (survey results 2007–2008) |
| title_short | Innovativeness as part of quality and excellence development in the Slovenian public administration (survey results 2007–2008) |
| title_sort | innovativeness as part of quality and excellence development in the slovenian public administration survey results 2007 2008 |
| topic | public administration quality and excellence innovativeness organisation |
| url | https://journals.uni-lj.si/CEPAR/article/view/20279 |
| work_keys_str_mv | AT poloncakovac innovativenessaspartofqualityandexcellencedevelopmentintheslovenianpublicadministrationsurveyresults20072008 AT barbaraleskovsek innovativenessaspartofqualityandexcellencedevelopmentintheslovenianpublicadministrationsurveyresults20072008 |