Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías.
When referring to public innovation, municipal administrations must adhere to the digital government policy established by the Ministry of Information and Communications Technology; implementing these policies is not as easy in municipal regions with territorially focused development programs (PDET)...
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| Format: | Article |
| Language: | English |
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Fundación de Estudios Superiores Comfanorte
2023-05-01
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| Series: | Mundo Fesc |
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| Online Access: | https://www.fesc.edu.co/Revistas/OJS/index.php/mundofesc/article/view/1318 |
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| author | Duvan Andrey Márquez Pinzón Torcoroma Velásquez Pérez Andrés Mauricio Puentes |
| author_facet | Duvan Andrey Márquez Pinzón Torcoroma Velásquez Pérez Andrés Mauricio Puentes |
| author_sort | Duvan Andrey Márquez Pinzón |
| collection | DOAJ |
| description | When referring to public innovation, municipal administrations must adhere to the digital government policy established by the Ministry of Information and Communications Technology; implementing these policies is not as easy in municipal regions with territorially focused development programs (PDET). This research, framed within a quantitative approach, aims to structure a technology services management model that incorporates policies and guidelines under quality standards that allow for the integration of a functional and efficient structure into the value chain of information technology processes. This approach focuses on the public policy of streamlining procedures and services, thereby ensuring alignment of business objectives with the use and implementation of IT strategies.
The starting point was a diagnosis of the current state of services and procedures in the municipalities of the province of Ocaña regarding technological management, verifying the gap between national and regional entities based on the digital government and institutional performance index. The results obtained using the measurement tool applied to public entities were then analyzed. Finally, the prioritized management objectives were identified by aligning goals with business goals under the COBIT 2019 framework, which would also structure the proposed model. |
| format | Article |
| id | doaj-art-cc8db962e66c41fcbcb8e60875133a14 |
| institution | DOAJ |
| issn | 2216-0353 2216-0388 |
| language | English |
| publishDate | 2023-05-01 |
| publisher | Fundación de Estudios Superiores Comfanorte |
| record_format | Article |
| series | Mundo Fesc |
| spelling | doaj-art-cc8db962e66c41fcbcb8e60875133a142025-08-20T03:19:16ZengFundación de Estudios Superiores ComfanorteMundo Fesc2216-03532216-03882023-05-011326407310.61799/2216-0388.1318Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías.Duvan Andrey Márquez Pinzón0https://orcid.org/0009-0009-1141-6603Torcoroma Velásquez Pérez1https://orcid.org/0000-0002-2968-2338Andrés Mauricio Puentes2Universidad Francisco de Paula Santander, OcañaUniversidad Francisco de Paula Santander, OcañaServicio Nacional de Aprendizaje SENA, CúcutaWhen referring to public innovation, municipal administrations must adhere to the digital government policy established by the Ministry of Information and Communications Technology; implementing these policies is not as easy in municipal regions with territorially focused development programs (PDET). This research, framed within a quantitative approach, aims to structure a technology services management model that incorporates policies and guidelines under quality standards that allow for the integration of a functional and efficient structure into the value chain of information technology processes. This approach focuses on the public policy of streamlining procedures and services, thereby ensuring alignment of business objectives with the use and implementation of IT strategies. The starting point was a diagnosis of the current state of services and procedures in the municipalities of the province of Ocaña regarding technological management, verifying the gap between national and regional entities based on the digital government and institutional performance index. The results obtained using the measurement tool applied to public entities were then analyzed. Finally, the prioritized management objectives were identified by aligning goals with business goals under the COBIT 2019 framework, which would also structure the proposed model.https://www.fesc.edu.co/Revistas/OJS/index.php/mundofesc/article/view/1318transformación digitalgestión de serviciosracionalización de trámitesgobierno digital |
| spellingShingle | Duvan Andrey Márquez Pinzón Torcoroma Velásquez Pérez Andrés Mauricio Puentes Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías. Mundo Fesc transformación digital gestión de servicios racionalización de trámites gobierno digital |
| title | Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías. |
| title_full | Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías. |
| title_fullStr | Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías. |
| title_full_unstemmed | Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías. |
| title_short | Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías. |
| title_sort | modelo de gestion tecnologica de los servicios y tramites que se prestan en las alcaldias |
| topic | transformación digital gestión de servicios racionalización de trámites gobierno digital |
| url | https://www.fesc.edu.co/Revistas/OJS/index.php/mundofesc/article/view/1318 |
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