Modelo de gestión tecnológica de los servicios y trámites que se prestan en las Alcaldías.
When referring to public innovation, municipal administrations must adhere to the digital government policy established by the Ministry of Information and Communications Technology; implementing these policies is not as easy in municipal regions with territorially focused development programs (PDET)...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Fundación de Estudios Superiores Comfanorte
2023-05-01
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| Series: | Mundo Fesc |
| Subjects: | |
| Online Access: | https://www.fesc.edu.co/Revistas/OJS/index.php/mundofesc/article/view/1318 |
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| Summary: | When referring to public innovation, municipal administrations must adhere to the digital government policy established by the Ministry of Information and Communications Technology; implementing these policies is not as easy in municipal regions with territorially focused development programs (PDET). This research, framed within a quantitative approach, aims to structure a technology services management model that incorporates policies and guidelines under quality standards that allow for the integration of a functional and efficient structure into the value chain of information technology processes. This approach focuses on the public policy of streamlining procedures and services, thereby ensuring alignment of business objectives with the use and implementation of IT strategies.
The starting point was a diagnosis of the current state of services and procedures in the municipalities of the province of Ocaña regarding technological management, verifying the gap between national and regional entities based on the digital government and institutional performance index. The results obtained using the measurement tool applied to public entities were then analyzed. Finally, the prioritized management objectives were identified by aligning goals with business goals under the COBIT 2019 framework, which would also structure the proposed model. |
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| ISSN: | 2216-0353 2216-0388 |