EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING
The M-Paspor application is an immigration service application. It is an application that is officially managed by the Directorate General of the Ministry of Law and Human Rights of the Republic of Indonesia. With this online service system, people who wish to apply for passports do not need to come...
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| Format: | Article |
| Language: | English |
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Universitas Pattimura
2024-03-01
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| Series: | Barekeng |
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| Online Access: | https://ojs3.unpatti.ac.id/index.php/barekeng/article/view/8538 |
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| author | Alexander Ryan Hendarto Indah Werdiningsih Kartono Kartono |
| author_facet | Alexander Ryan Hendarto Indah Werdiningsih Kartono Kartono |
| author_sort | Alexander Ryan Hendarto |
| collection | DOAJ |
| description | The M-Paspor application is an immigration service application. It is an application that is officially managed by the Directorate General of the Ministry of Law and Human Rights of the Republic of Indonesia. With this online service system, people who wish to apply for passports do not need to come to the office and stand in line to make passports, now they only need to access the Directorate General of Immigration's website or this mobile-based application to submit an application. This study aims to evaluate and provide recommendations for user interface improvements that can be proposed to improve the user experience of the M-Paspor application. This research used the design thinking method. Design thinking itself consists of five stages, namely empathy, define, idea, prototype, and test. Some of the problems in the user experience of the M-Paspor application are the confusing flow and interface, the loading process takes too long, the information guide is not informative, the display is boring and inconsistent. The user experience of the M-Paspor application has been tested with 15 respondents through five usability test task scenarios. The test results shown that the average aspect of effectiveness is 100%, the average aspect of efficiency is 0.133 goals/second with a range of 0.197 goals/second, and the average aspect of user satisfaction is 5.1 with a range of 2.4 (from a scale of 1 to 7). |
| format | Article |
| id | doaj-art-cc48cb28eaac47c59e6ff33115544126 |
| institution | Kabale University |
| issn | 1978-7227 2615-3017 |
| language | English |
| publishDate | 2024-03-01 |
| publisher | Universitas Pattimura |
| record_format | Article |
| series | Barekeng |
| spelling | doaj-art-cc48cb28eaac47c59e6ff331155441262025-08-20T04:00:48ZengUniversitas PattimuraBarekeng1978-72272615-30172024-03-011810001001810.30598/barekengvol18iss1pp0001-00188538EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKINGAlexander Ryan Hendarto0Indah Werdiningsih1Kartono Kartono2Department of Mathematics, Faculty of Science and Technology, Airlangga University, IndonesiaDepartment of Mathematics, Faculty of Science and Technology, Airlangga University, IndonesiaDepartment of Mathematics, Faculty of Science and Technology, Airlangga University, IndonesiaThe M-Paspor application is an immigration service application. It is an application that is officially managed by the Directorate General of the Ministry of Law and Human Rights of the Republic of Indonesia. With this online service system, people who wish to apply for passports do not need to come to the office and stand in line to make passports, now they only need to access the Directorate General of Immigration's website or this mobile-based application to submit an application. This study aims to evaluate and provide recommendations for user interface improvements that can be proposed to improve the user experience of the M-Paspor application. This research used the design thinking method. Design thinking itself consists of five stages, namely empathy, define, idea, prototype, and test. Some of the problems in the user experience of the M-Paspor application are the confusing flow and interface, the loading process takes too long, the information guide is not informative, the display is boring and inconsistent. The user experience of the M-Paspor application has been tested with 15 respondents through five usability test task scenarios. The test results shown that the average aspect of effectiveness is 100%, the average aspect of efficiency is 0.133 goals/second with a range of 0.197 goals/second, and the average aspect of user satisfaction is 5.1 with a range of 2.4 (from a scale of 1 to 7).https://ojs3.unpatti.ac.id/index.php/barekeng/article/view/8538design thinkingimmigration servicem-paspormobile applicationuser experienceuser interface |
| spellingShingle | Alexander Ryan Hendarto Indah Werdiningsih Kartono Kartono EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING Barekeng design thinking immigration service m-paspor mobile application user experience user interface |
| title | EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING |
| title_full | EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING |
| title_fullStr | EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING |
| title_full_unstemmed | EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING |
| title_short | EVALUATION AND USER INTERFACE DESIGN IMPROVEMENT RECOMMENDATIONS OF THE IMMIGRATION SERVICE APPLICATION USING DESIGN THINKING |
| title_sort | evaluation and user interface design improvement recommendations of the immigration service application using design thinking |
| topic | design thinking immigration service m-paspor mobile application user experience user interface |
| url | https://ojs3.unpatti.ac.id/index.php/barekeng/article/view/8538 |
| work_keys_str_mv | AT alexanderryanhendarto evaluationanduserinterfacedesignimprovementrecommendationsoftheimmigrationserviceapplicationusingdesignthinking AT indahwerdiningsih evaluationanduserinterfacedesignimprovementrecommendationsoftheimmigrationserviceapplicationusingdesignthinking AT kartonokartono evaluationanduserinterfacedesignimprovementrecommendationsoftheimmigrationserviceapplicationusingdesignthinking |