Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate
Aim of the study is to examine the impact of employee empowerment and ICT support on the employees’ work life quality with the mediating effect of the hospitality firms’ trust climate. Operational employees (n = 123) of the three star hotels of Bangladesh participated in the study. A partial least s...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2023-12-01
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| Series: | Cogent Business & Management |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2023.2176412 |
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| author | Kaniz Marium Akter Swee Mei Tang Zurina Adnan |
| author_facet | Kaniz Marium Akter Swee Mei Tang Zurina Adnan |
| author_sort | Kaniz Marium Akter |
| collection | DOAJ |
| description | Aim of the study is to examine the impact of employee empowerment and ICT support on the employees’ work life quality with the mediating effect of the hospitality firms’ trust climate. Operational employees (n = 123) of the three star hotels of Bangladesh participated in the study. A partial least squares structural equation model (PLSSEM) was utilized in order to test a hypothesized model. Data were validated by a measurement model and hypotheses were tested by a structural equation model using the SmartPLS 3.0 software. Results indicate that climate of trust partially mediates the relationship between employee empowerment and quality of work life, and ICT support and quality of work life. The study also found that employee empowerment (β = 0.299), ICT support (β = 0.326), and climate of trust (β = 0.192) have strong effects (p < .05) on employees’ quality of work life with a variance (R2) of 42.1%, while employee empowerment (β = 0.358) and ICT support (β = 0.393) have significant influences (p < .05) on firm’s climate of trust with a variance (R2) of 38.1%. These findings may be utilized cautiously since the study was undertaken on the operational employees of the three star hotels in Bangladesh. This study provides new insights by defining the role of the hospitality firms in enriching the operators’ life at work and the strategies that the hospitality managers can formulate to empower their staff, allow them effective technological support, and build an atmosphere with mutual trust for attaining positive employee focused outcomes. |
| format | Article |
| id | doaj-art-cbc0300c22514e0c9efdfaa6291efe4e |
| institution | OA Journals |
| issn | 2331-1975 |
| language | English |
| publishDate | 2023-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Business & Management |
| spelling | doaj-art-cbc0300c22514e0c9efdfaa6291efe4e2025-08-20T02:09:40ZengTaylor & Francis GroupCogent Business & Management2331-19752023-12-0110110.1080/23311975.2023.2176412Impact of empowerment and ICT on quality of work life: The mediating effect of trust climateKaniz Marium Akter0Swee Mei Tang1Zurina Adnan2Department of Management, Mawlana Bhashani Science and Technology University, Tangail, BangladeshSchool of Business Management, Universiti Utara Malaysia, Sintok, MalaysiaSchool of Business Management, Universiti Utara Malaysia, Kuala Lumpur, MalaysiaAim of the study is to examine the impact of employee empowerment and ICT support on the employees’ work life quality with the mediating effect of the hospitality firms’ trust climate. Operational employees (n = 123) of the three star hotels of Bangladesh participated in the study. A partial least squares structural equation model (PLSSEM) was utilized in order to test a hypothesized model. Data were validated by a measurement model and hypotheses were tested by a structural equation model using the SmartPLS 3.0 software. Results indicate that climate of trust partially mediates the relationship between employee empowerment and quality of work life, and ICT support and quality of work life. The study also found that employee empowerment (β = 0.299), ICT support (β = 0.326), and climate of trust (β = 0.192) have strong effects (p < .05) on employees’ quality of work life with a variance (R2) of 42.1%, while employee empowerment (β = 0.358) and ICT support (β = 0.393) have significant influences (p < .05) on firm’s climate of trust with a variance (R2) of 38.1%. These findings may be utilized cautiously since the study was undertaken on the operational employees of the three star hotels in Bangladesh. This study provides new insights by defining the role of the hospitality firms in enriching the operators’ life at work and the strategies that the hospitality managers can formulate to empower their staff, allow them effective technological support, and build an atmosphere with mutual trust for attaining positive employee focused outcomes.https://www.tandfonline.com/doi/10.1080/23311975.2023.2176412quality of work lifeemployee empowermentICT supportclimate of trusthospitality industrythree-star hotels |
| spellingShingle | Kaniz Marium Akter Swee Mei Tang Zurina Adnan Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate Cogent Business & Management quality of work life employee empowerment ICT support climate of trust hospitality industry three-star hotels |
| title | Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate |
| title_full | Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate |
| title_fullStr | Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate |
| title_full_unstemmed | Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate |
| title_short | Impact of empowerment and ICT on quality of work life: The mediating effect of trust climate |
| title_sort | impact of empowerment and ict on quality of work life the mediating effect of trust climate |
| topic | quality of work life employee empowerment ICT support climate of trust hospitality industry three-star hotels |
| url | https://www.tandfonline.com/doi/10.1080/23311975.2023.2176412 |
| work_keys_str_mv | AT kanizmariumakter impactofempowermentandictonqualityofworklifethemediatingeffectoftrustclimate AT sweemeitang impactofempowermentandictonqualityofworklifethemediatingeffectoftrustclimate AT zurinaadnan impactofempowermentandictonqualityofworklifethemediatingeffectoftrustclimate |