THE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISON
Prisoners in prison have rights that must be fulfilled. Fulfillment of prisoner rights is carried out through services provided by prison officers to prisoners so that prisoners feel satisfied with the service of fulfilling their rights, so that there is no extortion. Self-service technology is one...
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| Format: | Article |
| Language: | English |
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Universitas Nusa Cendana
2025-05-01
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| Series: | Journal of Management Small and Medium Enterprises (SME's) |
| Online Access: | https://ejurnal.undana.ac.id/index.php/JEM/article/view/19086 |
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| author | Putri Farah Hanizah Wido Cepaka Warih |
| author_facet | Putri Farah Hanizah Wido Cepaka Warih |
| author_sort | Putri Farah Hanizah |
| collection | DOAJ |
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Prisoners in prison have rights that must be fulfilled. Fulfillment of prisoner rights is carried out through services provided by prison officers to prisoners so that prisoners feel satisfied with the service of fulfilling their rights, so that there is no extortion. Self-service technology is one of the renewals of the service system for prisoners in the form of technology to improve the quality of service so that prisoners feel satisfied, and there is no commotion in prison. The formulation of the problem in this study is whether there is an influence of self-service technology on prisoner satisfaction in Class IIB Cilacap Prison. This study aims to determine the effect of self-service technology on prisoner satisfaction in Class IIB Cilacap Prison. The method used in this study is quantitative, with a simple random sampling technique of 200 respondents. The data collection technique was carried out using a questionnaire distributed to prisoners. The data analysis techniques used were the normality test, the simple linear regression test, the significance test, and the determination test. The results of the study showed that there is an influence of self-service technology on prisoner satisfaction. The level of influence given by the self-service technology variable on prisoner satisfaction is 72.9%, while the remaining 27.1% is influenced by other variables. From these results, it can be concluded that there is an influence of self-service technology on prisoner satisfaction at Class IIB Cilacap Prison.
Keywords: Self Service Technology; Prisoner Satisfaction; Correctional
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| format | Article |
| id | doaj-art-cb9978d4257444fcb7456f738cdefc51 |
| institution | Kabale University |
| issn | 2502-2385 2723-469X |
| language | English |
| publishDate | 2025-05-01 |
| publisher | Universitas Nusa Cendana |
| record_format | Article |
| series | Journal of Management Small and Medium Enterprises (SME's) |
| spelling | doaj-art-cb9978d4257444fcb7456f738cdefc512025-08-20T03:49:13ZengUniversitas Nusa CendanaJournal of Management Small and Medium Enterprises (SME's)2502-23852723-469X2025-05-01181 - MayTHE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISONPutri Farah Hanizah0Wido Cepaka Warih1Program Studi Teknik Pemasyarakatan, Politeknik Ilmu PemasyarakatanProgram Studi Teknik Pemasyarakatan, Politeknik Ilmu Pemasyarakatan Prisoners in prison have rights that must be fulfilled. Fulfillment of prisoner rights is carried out through services provided by prison officers to prisoners so that prisoners feel satisfied with the service of fulfilling their rights, so that there is no extortion. Self-service technology is one of the renewals of the service system for prisoners in the form of technology to improve the quality of service so that prisoners feel satisfied, and there is no commotion in prison. The formulation of the problem in this study is whether there is an influence of self-service technology on prisoner satisfaction in Class IIB Cilacap Prison. This study aims to determine the effect of self-service technology on prisoner satisfaction in Class IIB Cilacap Prison. The method used in this study is quantitative, with a simple random sampling technique of 200 respondents. The data collection technique was carried out using a questionnaire distributed to prisoners. The data analysis techniques used were the normality test, the simple linear regression test, the significance test, and the determination test. The results of the study showed that there is an influence of self-service technology on prisoner satisfaction. The level of influence given by the self-service technology variable on prisoner satisfaction is 72.9%, while the remaining 27.1% is influenced by other variables. From these results, it can be concluded that there is an influence of self-service technology on prisoner satisfaction at Class IIB Cilacap Prison. Keywords: Self Service Technology; Prisoner Satisfaction; Correctional https://ejurnal.undana.ac.id/index.php/JEM/article/view/19086 |
| spellingShingle | Putri Farah Hanizah Wido Cepaka Warih THE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISON Journal of Management Small and Medium Enterprises (SME's) |
| title | THE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISON |
| title_full | THE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISON |
| title_fullStr | THE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISON |
| title_full_unstemmed | THE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISON |
| title_short | THE INFLUENCE OF SELF SERVICE TECHNOLOGY ON PRISONER SATISFACTION IN CLASS IIB CILACAP PRISON |
| title_sort | influence of self service technology on prisoner satisfaction in class iib cilacap prison |
| url | https://ejurnal.undana.ac.id/index.php/JEM/article/view/19086 |
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