Implementation of a standardised sign-up process to increase MyChart enrolment among HIV-positive patients

Interactive patient portals are a valuable tool for engaging patients in their healthcare, with various functionalities including viewing laboratory results, refilling prescriptions and communicating directly with nurses, physicians and other healthcare providers via electronic messaging. The utilit...

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Main Authors: Rachel Sigler, Ryan Kubat, Angie Lopez, Jessica R Newman
Format: Article
Language:English
Published: BMJ Publishing Group 2019-08-01
Series:BMJ Open Quality
Online Access:https://bmjopenquality.bmj.com/content/8/3/e000602.full
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author Rachel Sigler
Ryan Kubat
Angie Lopez
Jessica R Newman
author_facet Rachel Sigler
Ryan Kubat
Angie Lopez
Jessica R Newman
author_sort Rachel Sigler
collection DOAJ
description Interactive patient portals are a valuable tool for engaging patients in their healthcare, with various functionalities including viewing laboratory results, refilling prescriptions and communicating directly with nurses, physicians and other healthcare providers via electronic messaging. The utility of patient portals is limited primarily from lack of patient uptake and enrolment due to a variety of factors including lack of awareness, low health literacy, poor technology mastery, lack of availability of a smartphone or computer and distrust of the security of their personal health information. We aimed to increase enrolment in the Epic (O2) MyChart patient portal among patients receiving HIV care through our Infectious Diseases clinic via a standardised sign-up protocol during their clinic visits. This intervention resulted in a modest increase in enrolled patients. However, the factors preventing a more dramatic increase in patient uptake remain unclear.
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spelling doaj-art-c9712a92634a4c05ae62bb32c2ca5e692025-08-20T02:11:00ZengBMJ Publishing GroupBMJ Open Quality2399-66412019-08-018310.1136/bmjoq-2018-000602Implementation of a standardised sign-up process to increase MyChart enrolment among HIV-positive patientsRachel Sigler0Ryan Kubat1Angie Lopez2Jessica R Newman3Department of Internal Medicine, Division of General and Geriatric Medicine, University of Kansas Medical Center, Kansas City, Kansas, USADepartment of Internal Medicine, Division of Infectious Diseases, University of Kansas Medical Center, Kansas City, Kansas, USADepartment of Internal Medicine, Division of Infectious Diseases, University of Kansas Medical Center, Kansas City, Kansas, USADepartment of Internal Medicine, Division of Infectious Diseases, University of Kansas Medical Center, Kansas City, Kansas, USAInteractive patient portals are a valuable tool for engaging patients in their healthcare, with various functionalities including viewing laboratory results, refilling prescriptions and communicating directly with nurses, physicians and other healthcare providers via electronic messaging. The utility of patient portals is limited primarily from lack of patient uptake and enrolment due to a variety of factors including lack of awareness, low health literacy, poor technology mastery, lack of availability of a smartphone or computer and distrust of the security of their personal health information. We aimed to increase enrolment in the Epic (O2) MyChart patient portal among patients receiving HIV care through our Infectious Diseases clinic via a standardised sign-up protocol during their clinic visits. This intervention resulted in a modest increase in enrolled patients. However, the factors preventing a more dramatic increase in patient uptake remain unclear.https://bmjopenquality.bmj.com/content/8/3/e000602.full
spellingShingle Rachel Sigler
Ryan Kubat
Angie Lopez
Jessica R Newman
Implementation of a standardised sign-up process to increase MyChart enrolment among HIV-positive patients
BMJ Open Quality
title Implementation of a standardised sign-up process to increase MyChart enrolment among HIV-positive patients
title_full Implementation of a standardised sign-up process to increase MyChart enrolment among HIV-positive patients
title_fullStr Implementation of a standardised sign-up process to increase MyChart enrolment among HIV-positive patients
title_full_unstemmed Implementation of a standardised sign-up process to increase MyChart enrolment among HIV-positive patients
title_short Implementation of a standardised sign-up process to increase MyChart enrolment among HIV-positive patients
title_sort implementation of a standardised sign up process to increase mychart enrolment among hiv positive patients
url https://bmjopenquality.bmj.com/content/8/3/e000602.full
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