Current experience and future potential of facilitating access to digital NHS primary care services in England: the Di-Facto mixed-methods study

Current experience and future potential of facilitating access to digital NHS primary care services in England: the Di-Facto mixed-methods study

Background Current National Health Service policy in England encourages enhanced digital access in primary care service provision. In this study, we investigate ‘digital facilitation’ – that range of processes, procedures and personnel which seeks to support National Health Service primary care pati...

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Main Authors: Gary Abel, Helen Atherton, Jon Sussex, Nurunnahar Akter, Abodunrin Q Aminu, Wiktoria Bak, Carol Bryce, Christopher E Clark, Emma Cockcroft, Hamish Evans, Evangelos Gkousis, Georgia Jenkins, Caroline Jenkinson, Nada Khan, Jeffrey Lambert, Brandi Leach, Christine Marriott, Jennifer Newbould, Sarah Parkinson, Jo Parsons, Emma Pitchforth, Laura Sheard, Stephanie Stockwell, Chloe Thomas, Bethan Treadgold, Rachel Winder, John L Campbell
Format: Article
Language:English
Published: NIHR Journals Library 2024-09-01
Series:Health and Social Care Delivery Research
Subjects:
primary care services
general practice
digital health
inequalities
mixed methods
literature review
surveyprimary care services
survey
qualitative
ethnography
covid
di-facto
mental health
online consultation
remote consultation
patient online access
digital facilitation
digital support
patient and public engagement
access to health care
healthcare technology
Online Access:https://doi.org/10.3310/JKYT5803
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