Leveraging Azure Automated Machine Learning and CatBoost Gradient Boosting Algorithm for Service Quality Prediction in Hospitality

Leveraging Azure Automated Machine Learning and CatBoost Gradient Boosting Algorithm for Service Quality Prediction in Hospitality

The importance of measuring service quality for business performance has been widely recognized in service marketing literature due to its pivotal influence on customer satisfaction and its long-term impact on customer loyalty. The SERVQUAL model, comprising five dimensions—reliability, assurance, t...

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Bibliographic Details
Main Authors: Avisek Kundu, Seeboli Ghosh Kundu, Santosh Kumar Sahu, Nitesh Dhar Badgayan
Format: Article
Language:English
Published: MDPI AG 2025-01-01
Series:Computers
Subjects:
service quality
SERVQUAL model
CatBoost
Azure Automated Machine Learning
Online Access:https://www.mdpi.com/2073-431X/14/2/32
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