ADAPTATION OF DELONE AND MCLEAN MODEL FOR ERP SYSTEM QUALITY EVALUATION
This paper aims to determine whether the DeLone and McLean information system success model (D&M model) can be used to evaluate the quality of Enterprise Resource Planning system (ERP system). The study examines the dimensions of the D&M model, adapted for empirical evaluation of ERP system...
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| Format: | Article |
| Language: | English |
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Faculty of Economics, University of Tuzla
2021-11-01
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| Series: | Economic Review |
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| Online Access: | http://er.ef.untz.ba/index.php/er/article/view/53 |
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| author | Vesna Pavković Dražena Gašpar Mario Jadrić |
| author_facet | Vesna Pavković Dražena Gašpar Mario Jadrić |
| author_sort | Vesna Pavković |
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This paper aims to determine whether the DeLone and McLean information system success model (D&M model) can be used to evaluate the quality of Enterprise Resource Planning system (ERP system). The study examines the dimensions of the D&M model, adapted for empirical evaluation of ERP system quality by end-users of ERP systems in enterprises. The quality of ERP systems is measured by comparing answers to questions that serve to determine the degree of quality of each dimension of ERP system quality. The research was conducted on 335 medium and large companies in Bosnia and Herzegovina, for which it has been confirmed in the pilot research to have an ERP system that they have used for more than two years. A survey questionnaire is used to investigate the quality of the ERP system from the perspective of the middle and top management of the companies that use information from the ERP system for decision making. The empirical research has confirmed that the D&M model of information system success, with some adjustments, can be used to investigate the quality of ERP systems. The main limitation of the research is the lack of a database of companies using ERP systems that makes the data collection phase more difficult and more complex. Regardless of this, the proposed model can be used to evaluate the quality of ERP systems, but also some other types of information systems in future research, such as BI and CRM systems.
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| format | Article |
| id | doaj-art-c65a8d76fce8436581e81d8ae545edd2 |
| institution | Kabale University |
| issn | 1512-8962 2303-680X |
| language | English |
| publishDate | 2021-11-01 |
| publisher | Faculty of Economics, University of Tuzla |
| record_format | Article |
| series | Economic Review |
| spelling | doaj-art-c65a8d76fce8436581e81d8ae545edd22025-02-10T00:30:50ZengFaculty of Economics, University of TuzlaEconomic Review1512-89622303-680X2021-11-01192ADAPTATION OF DELONE AND MCLEAN MODEL FOR ERP SYSTEM QUALITY EVALUATIONVesna Pavković0Dražena Gašpar1Mario Jadrić2Planet doo Posušje, Bosnia and HerzegovinaFaculty of Economics, University of Mostar, Bosnia and HerzegovinaFaculty of Economics, Business and Tourism, University of Split, Croatia This paper aims to determine whether the DeLone and McLean information system success model (D&M model) can be used to evaluate the quality of Enterprise Resource Planning system (ERP system). The study examines the dimensions of the D&M model, adapted for empirical evaluation of ERP system quality by end-users of ERP systems in enterprises. The quality of ERP systems is measured by comparing answers to questions that serve to determine the degree of quality of each dimension of ERP system quality. The research was conducted on 335 medium and large companies in Bosnia and Herzegovina, for which it has been confirmed in the pilot research to have an ERP system that they have used for more than two years. A survey questionnaire is used to investigate the quality of the ERP system from the perspective of the middle and top management of the companies that use information from the ERP system for decision making. The empirical research has confirmed that the D&M model of information system success, with some adjustments, can be used to investigate the quality of ERP systems. The main limitation of the research is the lack of a database of companies using ERP systems that makes the data collection phase more difficult and more complex. Regardless of this, the proposed model can be used to evaluate the quality of ERP systems, but also some other types of information systems in future research, such as BI and CRM systems. http://er.ef.untz.ba/index.php/er/article/view/53ERP systemDeLone and McLean modelERP system qualityERP system dimensions |
| spellingShingle | Vesna Pavković Dražena Gašpar Mario Jadrić ADAPTATION OF DELONE AND MCLEAN MODEL FOR ERP SYSTEM QUALITY EVALUATION Economic Review ERP system DeLone and McLean model ERP system quality ERP system dimensions |
| title | ADAPTATION OF DELONE AND MCLEAN MODEL FOR ERP SYSTEM QUALITY EVALUATION |
| title_full | ADAPTATION OF DELONE AND MCLEAN MODEL FOR ERP SYSTEM QUALITY EVALUATION |
| title_fullStr | ADAPTATION OF DELONE AND MCLEAN MODEL FOR ERP SYSTEM QUALITY EVALUATION |
| title_full_unstemmed | ADAPTATION OF DELONE AND MCLEAN MODEL FOR ERP SYSTEM QUALITY EVALUATION |
| title_short | ADAPTATION OF DELONE AND MCLEAN MODEL FOR ERP SYSTEM QUALITY EVALUATION |
| title_sort | adaptation of delone and mclean model for erp system quality evaluation |
| topic | ERP system DeLone and McLean model ERP system quality ERP system dimensions |
| url | http://er.ef.untz.ba/index.php/er/article/view/53 |
| work_keys_str_mv | AT vesnapavkovic adaptationofdeloneandmcleanmodelforerpsystemqualityevaluation AT drazenagaspar adaptationofdeloneandmcleanmodelforerpsystemqualityevaluation AT mariojadric adaptationofdeloneandmcleanmodelforerpsystemqualityevaluation |