Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study
IntroductionHealthcare system performance widely recognizes patient satisfaction as a pivotal measure that directly influences both the quality of care and health outcomes. It reflects patients’ experiences and perceptions of healthcare delivery, which are essential for identifying gaps and implemen...
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Frontiers Media S.A.
2025-07-01
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| Series: | Frontiers in Health Services |
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| Online Access: | https://www.frontiersin.org/articles/10.3389/frhs.2025.1552322/full |
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| author | Abdifatah Abdullahi Jalei Yahye Sheikh Abdulle Hassan Abdifetah Ibrahim Omar Abdifetah Ibrahim Omar Mohamed Abdi Ali |
| author_facet | Abdifatah Abdullahi Jalei Yahye Sheikh Abdulle Hassan Abdifetah Ibrahim Omar Abdifetah Ibrahim Omar Mohamed Abdi Ali |
| author_sort | Abdifatah Abdullahi Jalei |
| collection | DOAJ |
| description | IntroductionHealthcare system performance widely recognizes patient satisfaction as a pivotal measure that directly influences both the quality of care and health outcomes. It reflects patients’ experiences and perceptions of healthcare delivery, which are essential for identifying gaps and implementing improvements in health services. In conflict-affected regions like Somalia, understanding the factors that shape patient satisfaction is crucial for optimizing healthcare delivery and building trust between healthcare providers and patients. This study investigates patient satisfaction and its provider-related determinants at Banadir and De Martino hospitals in Mogadishu, Somalia.MethodsA cross-sectional study was conducted from May to August 2023, involving 384 adult patients (aged 18 years and older) seeking outpatient healthcare services at two public hospitals in Mogadishu, Somalia. Data were collected using structured questionnaires and analyzed using STATA 16 software.ResultsOf the 384 participants, 58.6% were under 30 years of age, and 88% were female. The overall patient satisfaction rate was 53.13%. While 61.98% of patients were unsatisfied with accessibility, but 73.70% were satisfied with the humanness of care. Most participants were married (68.2%) and illiterate (62.2%). Significant associations were found between patient satisfaction and education level (p = 0.009), as well as income (p < 0.001). Other demographic factors did not significantly influence satisfaction levels.DiscussionsThe study found a modest patient satisfaction with public hospitals in Mogadishu. The lowest domain score was for continuity of care, while the highest was for humanness of care. These findings provide crucial baseline data for enhancing service quality and patient-centered care in Somalia's conflict-affected urban healthcare settings. |
| format | Article |
| id | doaj-art-c63add7c41ce45dab32615a21d1a19b7 |
| institution | DOAJ |
| issn | 2813-0146 |
| language | English |
| publishDate | 2025-07-01 |
| publisher | Frontiers Media S.A. |
| record_format | Article |
| series | Frontiers in Health Services |
| spelling | doaj-art-c63add7c41ce45dab32615a21d1a19b72025-08-20T02:44:27ZengFrontiers Media S.A.Frontiers in Health Services2813-01462025-07-01510.3389/frhs.2025.15523221552322Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional studyAbdifatah Abdullahi Jalei0Yahye Sheikh Abdulle Hassan1Abdifetah Ibrahim Omar2Abdifetah Ibrahim Omar3Mohamed Abdi Ali4Faculty of Medicine and Health Sciences, Jamhuriya University of Science and Technology, Mogadishu, SomaliaFaculty of Medicine and Health Sciences, Jamhuriya University of Science and Technology, Mogadishu, SomaliaFaculty of Medicine and Health Sciences, Jamhuriya University of Science and Technology, Mogadishu, SomaliaJamhuriya Research Center, Jamhuriya University of Science and Technology, Mogadishu, SomaliaFaculty of Medicine and Health Sciences, Jamhuriya University of Science and Technology, Mogadishu, SomaliaIntroductionHealthcare system performance widely recognizes patient satisfaction as a pivotal measure that directly influences both the quality of care and health outcomes. It reflects patients’ experiences and perceptions of healthcare delivery, which are essential for identifying gaps and implementing improvements in health services. In conflict-affected regions like Somalia, understanding the factors that shape patient satisfaction is crucial for optimizing healthcare delivery and building trust between healthcare providers and patients. This study investigates patient satisfaction and its provider-related determinants at Banadir and De Martino hospitals in Mogadishu, Somalia.MethodsA cross-sectional study was conducted from May to August 2023, involving 384 adult patients (aged 18 years and older) seeking outpatient healthcare services at two public hospitals in Mogadishu, Somalia. Data were collected using structured questionnaires and analyzed using STATA 16 software.ResultsOf the 384 participants, 58.6% were under 30 years of age, and 88% were female. The overall patient satisfaction rate was 53.13%. While 61.98% of patients were unsatisfied with accessibility, but 73.70% were satisfied with the humanness of care. Most participants were married (68.2%) and illiterate (62.2%). Significant associations were found between patient satisfaction and education level (p = 0.009), as well as income (p < 0.001). Other demographic factors did not significantly influence satisfaction levels.DiscussionsThe study found a modest patient satisfaction with public hospitals in Mogadishu. The lowest domain score was for continuity of care, while the highest was for humanness of care. These findings provide crucial baseline data for enhancing service quality and patient-centered care in Somalia's conflict-affected urban healthcare settings.https://www.frontiersin.org/articles/10.3389/frhs.2025.1552322/fullpatient satisfactionhealthcare serviceshumanness of careservice qualitySomalia |
| spellingShingle | Abdifatah Abdullahi Jalei Yahye Sheikh Abdulle Hassan Abdifetah Ibrahim Omar Abdifetah Ibrahim Omar Mohamed Abdi Ali Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study Frontiers in Health Services patient satisfaction healthcare services humanness of care service quality Somalia |
| title | Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study |
| title_full | Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study |
| title_fullStr | Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study |
| title_full_unstemmed | Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study |
| title_short | Patient satisfaction and health services in two public hospitals in Mogadishu, Somalia: a cross-sectional study |
| title_sort | patient satisfaction and health services in two public hospitals in mogadishu somalia a cross sectional study |
| topic | patient satisfaction healthcare services humanness of care service quality Somalia |
| url | https://www.frontiersin.org/articles/10.3389/frhs.2025.1552322/full |
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