Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey
Patient experience is an important driver of healthcare improvement. Yet, in Lebanon, there is a lack of studies focusing on the satisfaction of outpatients with healthcare quality. This study aims to assess the quality of outpatient care in Lebanon from the patient’s perspective and identify its de...
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| Format: | Article |
| Language: | English |
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The Beryl Institute
2024-11-01
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| Series: | Patient Experience Journal |
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| Online Access: | https://pxjournal.org/journal/vol11/iss3/20 |
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| author | Georges Choueiry Anna Maria Henaine Rayan Darwish Pascale Salameh |
| author_facet | Georges Choueiry Anna Maria Henaine Rayan Darwish Pascale Salameh |
| author_sort | Georges Choueiry |
| collection | DOAJ |
| description | Patient experience is an important driver of healthcare improvement. Yet, in Lebanon, there is a lack of studies focusing on the satisfaction of outpatients with healthcare quality. This study aims to assess the quality of outpatient care in Lebanon from the patient’s perspective and identify its determinants. A cross-sectional survey was administered, between December 2023 and January 2024, to 265 participants over 18 years old who consulted a healthcare provider, excluding dentists. We used linear regression to determine factors affecting consultation quality as perceived by the participants. Waiting time before consultations typically ranged from 5 to 15 minutes, the average consultation duration was 20.8 minutes, and the average quality rating of consultations was 8.3/10. Overall, patients expressed satisfaction with the waiting time, physician and staff behavior, outcomes, and instructions received. Up to 40% of the variance in perceived quality could be attributed to physician-modifiable factors, such as friendliness (β = 0.5, p = 0.53), listening skills (β = 0.7, p = 0.14), attentiveness and effort (β = 0.9, p = 0.04), patient comfort (β = 2.3, p < 0.01) and privacy (β = -0.1, p = 0.82), acceptable consultation duration (β = 0.6, p = 0.12), fewer interruptions (β = 0.7, p = 0.03), better appointment scheduling (β = -0.1, p = 0.8), and less patient waiting time (β = 0.7, p < 0.01). In conclusion, Lebanon has a high standard of outpatient care that is mainly influenced by the doctor-patient relationship rather than financial incentives. |
| format | Article |
| id | doaj-art-c632d700ab4f476086831543e97c2227 |
| institution | Kabale University |
| issn | 2372-0247 |
| language | English |
| publishDate | 2024-11-01 |
| publisher | The Beryl Institute |
| record_format | Article |
| series | Patient Experience Journal |
| spelling | doaj-art-c632d700ab4f476086831543e97c22272025-01-08T20:21:43ZengThe Beryl InstitutePatient Experience Journal2372-02472024-11-0111310.35680/2372-0247.1958Quality of Outpatient Care in Lebanon: A Cross-Sectional SurveyGeorges ChoueiryAnna Maria HenaineRayan DarwishPascale SalamehPatient experience is an important driver of healthcare improvement. Yet, in Lebanon, there is a lack of studies focusing on the satisfaction of outpatients with healthcare quality. This study aims to assess the quality of outpatient care in Lebanon from the patient’s perspective and identify its determinants. A cross-sectional survey was administered, between December 2023 and January 2024, to 265 participants over 18 years old who consulted a healthcare provider, excluding dentists. We used linear regression to determine factors affecting consultation quality as perceived by the participants. Waiting time before consultations typically ranged from 5 to 15 minutes, the average consultation duration was 20.8 minutes, and the average quality rating of consultations was 8.3/10. Overall, patients expressed satisfaction with the waiting time, physician and staff behavior, outcomes, and instructions received. Up to 40% of the variance in perceived quality could be attributed to physician-modifiable factors, such as friendliness (β = 0.5, p = 0.53), listening skills (β = 0.7, p = 0.14), attentiveness and effort (β = 0.9, p = 0.04), patient comfort (β = 2.3, p < 0.01) and privacy (β = -0.1, p = 0.82), acceptable consultation duration (β = 0.6, p = 0.12), fewer interruptions (β = 0.7, p = 0.03), better appointment scheduling (β = -0.1, p = 0.8), and less patient waiting time (β = 0.7, p < 0.01). In conclusion, Lebanon has a high standard of outpatient care that is mainly influenced by the doctor-patient relationship rather than financial incentives.https://pxjournal.org/journal/vol11/iss3/20outpatient careconsultation qualityquality predictorsconsultation durationpatient experiencepatient satisfaction |
| spellingShingle | Georges Choueiry Anna Maria Henaine Rayan Darwish Pascale Salameh Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey Patient Experience Journal outpatient care consultation quality quality predictors consultation duration patient experience patient satisfaction |
| title | Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey |
| title_full | Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey |
| title_fullStr | Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey |
| title_full_unstemmed | Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey |
| title_short | Quality of Outpatient Care in Lebanon: A Cross-Sectional Survey |
| title_sort | quality of outpatient care in lebanon a cross sectional survey |
| topic | outpatient care consultation quality quality predictors consultation duration patient experience patient satisfaction |
| url | https://pxjournal.org/journal/vol11/iss3/20 |
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