Identifying important and feasible primary care structures and processes in the US healthcare system: a modified Delphi study

Objective To identify primary care structures and processes that have the highest and lowest impact on chronic disease management and screening and prevention outcomes as well as to assess the feasibility of implementing these structures and processes into practice.Design A two-round Delphi study wa...

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Main Authors: Daphna Harel, Bryan J Weiner, Saul B Blecker, Ann M Nguyen, Maggie M Paul, Stephanie L Albert, Lorraine Kwok, Donna R Shelley, Charles M Cleland, Deborah J Cohen, Laura Damschroder, Carolyn A Berry
Format: Article
Language:English
Published: BMJ Publishing Group 2024-11-01
Series:BMJ Open
Online Access:https://bmjopen.bmj.com/content/14/11/e082989.full
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author Daphna Harel
Bryan J Weiner
Saul B Blecker
Ann M Nguyen
Maggie M Paul
Stephanie L Albert
Lorraine Kwok
Donna R Shelley
Charles M Cleland
Deborah J Cohen
Laura Damschroder
Carolyn A Berry
author_facet Daphna Harel
Bryan J Weiner
Saul B Blecker
Ann M Nguyen
Maggie M Paul
Stephanie L Albert
Lorraine Kwok
Donna R Shelley
Charles M Cleland
Deborah J Cohen
Laura Damschroder
Carolyn A Berry
author_sort Daphna Harel
collection DOAJ
description Objective To identify primary care structures and processes that have the highest and lowest impact on chronic disease management and screening and prevention outcomes as well as to assess the feasibility of implementing these structures and processes into practice.Design A two-round Delphi study was conducted to establish consensus on the impact and feasibility of 258 primary care structures and processes.Participants 29 primary care providers, health system leaders and health services researchers in the USA.Outcomes Primary outcomes were (1) consensus on the impact of each structure and process on chronic disease management and screening and prevention outcomes, separately and (2) consensus on feasibility of implementation by primary care practices.Results Consensus on high impact and feasibility of implementation was reached on four items for chronic disease management: ‘Providers use motivational interviewing to help patients set goals’, ‘Practice has designated staff to manage patient panel’, ‘Practice has onsite providers or staff that speak the most dominant, non-English language spoken by patients’ and ‘Practice includes mental health providers and/or behavioural health specialists in care team’ and seven items for screening and prevention: ‘Practice utilizes standing protocols and orders’, ‘Practice generates reports to alert clinicians to missed targets and to identify gaps in care, such as overdue visits, needed vaccinations, screenings or other preventive services’, ‘Practice has designated staff to manage patient panel’, ‘Practice sets performance goals and uses benchmarking to track quality of care’, ‘Practice uses performance feedback to identify practice-specific areas of improvement’, ‘Practice builds quality improvement activities into practice operations’ and ‘Pre-visit planning data are reviewed during daily huddles’. Only ‘Practice has designated staff to manage patient panel’ appeared on both lists.Conclusion Findings suggest that practices need to focus on implementing mostly distinct, rather than common, structures and processes to optimise chronic disease and preventive care.
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spelling doaj-art-c52d1dbc05a84bb19dc973075ff91da52025-08-20T02:14:54ZengBMJ Publishing GroupBMJ Open2044-60552024-11-01141110.1136/bmjopen-2023-082989Identifying important and feasible primary care structures and processes in the US healthcare system: a modified Delphi studyDaphna Harel0Bryan J Weiner1Saul B Blecker2Ann M Nguyen3Maggie M Paul4Stephanie L Albert5Lorraine Kwok6Donna R Shelley7Charles M Cleland8Deborah J Cohen9Laura Damschroder10Carolyn A Berry11PRIISM Applied Statistics Center, New York University, New York, New York, USADepartment of Global Health, University of Washington, Seattle, Washington, USANew York University Grossman School of Medicine, New York City, New York, USACenter for State Health Policy, Rutgers, New Brunswick, New Jersey, USA2Robert D. and Patricia E. Kern Center for the Science of Health Care Delivery, Mayo Clinic, Minnesota, USADepartment of Population Health, New York University Grossman School of Medicine, New York, New York, USADepartment of Population Health, New York University Grossman School of Medicine, New York, New York, USADepartment of Public Health Policy and Management, New York University College of Global Public Health, New York, New York, USADepartment of Population Health, New York University Grossman School of Medicine, New York, New York, USADepartment of Family Medicine, Oregon Health and Science University, Portland, Oregon, USAVA Ann Arbor Health System Center for Clinical Management Research, Ann Arbor, Michigan, USADepartment of Population Health, New York University Grossman School of Medicine, New York, New York, USAObjective To identify primary care structures and processes that have the highest and lowest impact on chronic disease management and screening and prevention outcomes as well as to assess the feasibility of implementing these structures and processes into practice.Design A two-round Delphi study was conducted to establish consensus on the impact and feasibility of 258 primary care structures and processes.Participants 29 primary care providers, health system leaders and health services researchers in the USA.Outcomes Primary outcomes were (1) consensus on the impact of each structure and process on chronic disease management and screening and prevention outcomes, separately and (2) consensus on feasibility of implementation by primary care practices.Results Consensus on high impact and feasibility of implementation was reached on four items for chronic disease management: ‘Providers use motivational interviewing to help patients set goals’, ‘Practice has designated staff to manage patient panel’, ‘Practice has onsite providers or staff that speak the most dominant, non-English language spoken by patients’ and ‘Practice includes mental health providers and/or behavioural health specialists in care team’ and seven items for screening and prevention: ‘Practice utilizes standing protocols and orders’, ‘Practice generates reports to alert clinicians to missed targets and to identify gaps in care, such as overdue visits, needed vaccinations, screenings or other preventive services’, ‘Practice has designated staff to manage patient panel’, ‘Practice sets performance goals and uses benchmarking to track quality of care’, ‘Practice uses performance feedback to identify practice-specific areas of improvement’, ‘Practice builds quality improvement activities into practice operations’ and ‘Pre-visit planning data are reviewed during daily huddles’. Only ‘Practice has designated staff to manage patient panel’ appeared on both lists.Conclusion Findings suggest that practices need to focus on implementing mostly distinct, rather than common, structures and processes to optimise chronic disease and preventive care.https://bmjopen.bmj.com/content/14/11/e082989.full
spellingShingle Daphna Harel
Bryan J Weiner
Saul B Blecker
Ann M Nguyen
Maggie M Paul
Stephanie L Albert
Lorraine Kwok
Donna R Shelley
Charles M Cleland
Deborah J Cohen
Laura Damschroder
Carolyn A Berry
Identifying important and feasible primary care structures and processes in the US healthcare system: a modified Delphi study
BMJ Open
title Identifying important and feasible primary care structures and processes in the US healthcare system: a modified Delphi study
title_full Identifying important and feasible primary care structures and processes in the US healthcare system: a modified Delphi study
title_fullStr Identifying important and feasible primary care structures and processes in the US healthcare system: a modified Delphi study
title_full_unstemmed Identifying important and feasible primary care structures and processes in the US healthcare system: a modified Delphi study
title_short Identifying important and feasible primary care structures and processes in the US healthcare system: a modified Delphi study
title_sort identifying important and feasible primary care structures and processes in the us healthcare system a modified delphi study
url https://bmjopen.bmj.com/content/14/11/e082989.full
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