Unraveling the Dynamics Between Advanced Technology, Logistics Customer Service, and Logistics Performance to Boost Customer Retention: Evidence from Shopee Express

Unraveling the Dynamics Between Advanced Technology, Logistics Customer Service, and Logistics Performance to Boost Customer Retention: Evidence from Shopee Express

Background: In a competitive logistics industry, companies face mounting pressure to meet customer expectations while maintaining operational efficiency. The adoption of advanced technology and enhanced logistics customer service has become essential for achieving timely delivery and customer s...

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Bibliographic Details
Main Authors: Muhamad Faisal Nasrudin, Agus Purnomo, Melia Eka Lestiani
Format: Article
Language:English
Published: Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University 2025-07-01
Series:Journal of Consumer Sciences
Subjects:
advanced technology
customer retention
e-commerce logistics
logistics customer service
logistics performance
Online Access:https://journal.ipb.ac.id/index.php/jcs/article/view/63451
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