The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 Pandemic
Online learning, also known as e-learning, has played a crucial role in enabling remote education, benefiting many institutions during the COVID-19 pandemic. However, student satisfaction is essential for effectively implementing and utilizing online learning platforms, particularly for institutions...
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| Format: | Article |
| Language: | Indonesian |
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Universitas Islam Negeri Sultan Syarif Kasim
2025-04-01
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| Series: | Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri |
| Online Access: | https://ejournal.uin-suska.ac.id/index.php/jti/article/view/16782 |
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| _version_ | 1849702480656465920 |
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| author | Olufemi A. Oroye |
| author_facet | Olufemi A. Oroye |
| author_sort | Olufemi A. Oroye |
| collection | DOAJ |
| description | Online learning, also known as e-learning, has played a crucial role in enabling remote education, benefiting many institutions during the COVID-19 pandemic. However, student satisfaction is essential for effectively implementing and utilizing online learning platforms, particularly for institutions that have adopted or plan to adopt them. This study examines the quality of online learning services at Bells University of Technology during the COVID-19 lockdown and its impact on student satisfaction. Data were collected and analyzed using descriptive analysis and Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed hypotheses. The findings indicate that the quality of online learning services significantly influences student satisfaction—higher service quality leads to greater student satisfaction.
Keywords: Online Learning Service Quality, Student Satisfaction, Covid-19, Partial Least Squares Structural Equation Modeling (PLS-SEM).
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| format | Article |
| id | doaj-art-c2610fb2fabb423e9b7bee74694cf09f |
| institution | DOAJ |
| issn | 2460-898X 2714-6235 |
| language | Indonesian |
| publishDate | 2025-04-01 |
| publisher | Universitas Islam Negeri Sultan Syarif Kasim |
| record_format | Article |
| series | Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri |
| spelling | doaj-art-c2610fb2fabb423e9b7bee74694cf09f2025-08-20T03:17:39ZindUniversitas Islam Negeri Sultan Syarif KasimJurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri2460-898X2714-62352025-04-0111111010.24014/jti.v11i1.1678210332The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 PandemicOlufemi A. Oroye0Bells University of Technology Ota, Ogun State, Nigeria.Online learning, also known as e-learning, has played a crucial role in enabling remote education, benefiting many institutions during the COVID-19 pandemic. However, student satisfaction is essential for effectively implementing and utilizing online learning platforms, particularly for institutions that have adopted or plan to adopt them. This study examines the quality of online learning services at Bells University of Technology during the COVID-19 lockdown and its impact on student satisfaction. Data were collected and analyzed using descriptive analysis and Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the proposed hypotheses. The findings indicate that the quality of online learning services significantly influences student satisfaction—higher service quality leads to greater student satisfaction. Keywords: Online Learning Service Quality, Student Satisfaction, Covid-19, Partial Least Squares Structural Equation Modeling (PLS-SEM). .https://ejournal.uin-suska.ac.id/index.php/jti/article/view/16782 |
| spellingShingle | Olufemi A. Oroye The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 Pandemic Jurnal Teknik Industri: Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri |
| title | The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 Pandemic |
| title_full | The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 Pandemic |
| title_fullStr | The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 Pandemic |
| title_full_unstemmed | The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 Pandemic |
| title_short | The Impact of Online Learning Service Quality on Student Satisfaction During the COVID-19 Pandemic |
| title_sort | impact of online learning service quality on student satisfaction during the covid 19 pandemic |
| url | https://ejournal.uin-suska.ac.id/index.php/jti/article/view/16782 |
| work_keys_str_mv | AT olufemiaoroye theimpactofonlinelearningservicequalityonstudentsatisfactionduringthecovid19pandemic AT olufemiaoroye impactofonlinelearningservicequalityonstudentsatisfactionduringthecovid19pandemic |