Roles of logistics service quality in shaping generation Z customers' repurchase intention and electronic word of mouth in E-commerce industry.
As e-commerce continues to reshape retail landscapes, logistics service quality (LSQ) has become a crucial determinant of customer trust, satisfaction, and long-term engagement. This study investigates the impact of logistics service quality (LSQ) dimensions on the behavioral intentions of Generatio...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
Public Library of Science (PLoS)
2025-01-01
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| Series: | PLoS ONE |
| Online Access: | https://doi.org/10.1371/journal.pone.0323962 |
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