The relationship between perceived usability and perceived credibility of Middle school teachers in using AI chatbots
This study investigated the relationship between perceived usability and perceived credibility of middle school teachers in using artificial intelligence (AI) chatbots. Perceived usability was assessed through four dimensions: perceived usefulness, ease of use, ease of learning, and satisfaction. Pe...
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| Format: | Article |
| Language: | English |
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Taylor & Francis Group
2025-12-01
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| Series: | Cogent Education |
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| Online Access: | https://www.tandfonline.com/doi/10.1080/2331186X.2025.2473851 |
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| author | Van-Da Can Van-Hanh Nguyen |
| author_facet | Van-Da Can Van-Hanh Nguyen |
| author_sort | Van-Da Can |
| collection | DOAJ |
| description | This study investigated the relationship between perceived usability and perceived credibility of middle school teachers in using artificial intelligence (AI) chatbots. Perceived usability was assessed through four dimensions: perceived usefulness, ease of use, ease of learning, and satisfaction. Perceived credibility was evaluated across three dimensions: source credibility, media credibility, and message credibility. The study employed an online survey method to collect data from 423 middle school teachers and analyzed the data using Pearson correlation. The results revealed a positive correlation between perceived usability and perceived credibility across all dimensions. The correlation coefficients had the lowest value of 0.686 and the highest value of 0.801, showing the strength of associations in the level of strong correlation. When teachers perceive AI chatbots as useful, easy to use, easy to learn, and satisfying, they are more likely to trust these tools and apply them in their professional work. These findings suggest that improving teachers’ usability of AI chatbots can enhance their credibility with these tools. This research offers valuable insights for educational policymakers, technology developers, and school administrators seeking to effectively integrate AI technologies into education. |
| format | Article |
| id | doaj-art-c1f0fa5ef506492e843cba1db0eba24c |
| institution | DOAJ |
| issn | 2331-186X |
| language | English |
| publishDate | 2025-12-01 |
| publisher | Taylor & Francis Group |
| record_format | Article |
| series | Cogent Education |
| spelling | doaj-art-c1f0fa5ef506492e843cba1db0eba24c2025-08-20T03:21:40ZengTaylor & Francis GroupCogent Education2331-186X2025-12-0112110.1080/2331186X.2025.2473851The relationship between perceived usability and perceived credibility of Middle school teachers in using AI chatbotsVan-Da Can0Van-Hanh Nguyen1Faculty of Education, Hanoi University of Science and Technology, Hanoi City, Hai Ba Trung District, VietnamFaculty of Education, Hanoi University of Science and Technology, Hanoi City, Hai Ba Trung District, VietnamThis study investigated the relationship between perceived usability and perceived credibility of middle school teachers in using artificial intelligence (AI) chatbots. Perceived usability was assessed through four dimensions: perceived usefulness, ease of use, ease of learning, and satisfaction. Perceived credibility was evaluated across three dimensions: source credibility, media credibility, and message credibility. The study employed an online survey method to collect data from 423 middle school teachers and analyzed the data using Pearson correlation. The results revealed a positive correlation between perceived usability and perceived credibility across all dimensions. The correlation coefficients had the lowest value of 0.686 and the highest value of 0.801, showing the strength of associations in the level of strong correlation. When teachers perceive AI chatbots as useful, easy to use, easy to learn, and satisfying, they are more likely to trust these tools and apply them in their professional work. These findings suggest that improving teachers’ usability of AI chatbots can enhance their credibility with these tools. This research offers valuable insights for educational policymakers, technology developers, and school administrators seeking to effectively integrate AI technologies into education.https://www.tandfonline.com/doi/10.1080/2331186X.2025.2473851ChatbotsChatGPTperceived usabilityperceived credibilitymiddle school teachersArtificial Intelligence |
| spellingShingle | Van-Da Can Van-Hanh Nguyen The relationship between perceived usability and perceived credibility of Middle school teachers in using AI chatbots Cogent Education Chatbots ChatGPT perceived usability perceived credibility middle school teachers Artificial Intelligence |
| title | The relationship between perceived usability and perceived credibility of Middle school teachers in using AI chatbots |
| title_full | The relationship between perceived usability and perceived credibility of Middle school teachers in using AI chatbots |
| title_fullStr | The relationship between perceived usability and perceived credibility of Middle school teachers in using AI chatbots |
| title_full_unstemmed | The relationship between perceived usability and perceived credibility of Middle school teachers in using AI chatbots |
| title_short | The relationship between perceived usability and perceived credibility of Middle school teachers in using AI chatbots |
| title_sort | relationship between perceived usability and perceived credibility of middle school teachers in using ai chatbots |
| topic | Chatbots ChatGPT perceived usability perceived credibility middle school teachers Artificial Intelligence |
| url | https://www.tandfonline.com/doi/10.1080/2331186X.2025.2473851 |
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