The impact of collaborative and cooperative methods on staff’s knowledge in complaint handling

The impact of collaborative and cooperative methods on staff’s knowledge in complaint handling

To determine the effect of complaint handling training with collaborative and cooperative methods on increasing and retaining staff’s knowledge. This study was a quasi-experimental with pretest and post-test design. The study was conducted from February to April 2019 at Pandaan Hospital. Respondent...

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Bibliographic Details
Main Authors: Tita Hariyanti, Ninik Pujaning Dyah, Sabrina Aulia Rahma, Silvy Rahmah Yanthy, Tjatur Budi Winarko
Format: Article
Language:English
Published: Indonesian Institute for Counseling, Education and Therapy (IICET) 2023-09-01
Series:JPPI (Jurnal Penelitian Pendidikan Indonesia)
Subjects:
collaborative methods, cooperative methods, knowledge change, complaint handling
Online Access:https://jurnal.iicet.org/index.php/jppi/article/view/2132
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