An Evaluation of Open-and Closed-Office Reference Services
As the first stop at libraries and info-centers, reference services are considered open-and closed-office environments. In this study, Hacettepe University Beytepe Library’s closed-office reference services and Bilkent University Central Library’s open-office reference services are evaluated in acco...
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| Format: | Article |
| Language: | English |
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Türk Kütüphaneciler Derneği (Turkish Librarians' Association)
2013-06-01
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| Series: | Türk Kütüphaneciliği |
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| Online Access: | http://tk.org.tr/index.php/TK/article/view/266 |
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| _version_ | 1850087924941455360 |
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| author | Nuh Mehmet Topkaraoğlu |
| author_facet | Nuh Mehmet Topkaraoğlu |
| author_sort | Nuh Mehmet Topkaraoğlu |
| collection | DOAJ |
| description | As the first stop at libraries and info-centers, reference services are considered open-and closed-office environments. In this study, Hacettepe University Beytepe Library’s closed-office reference services and Bilkent University Central Library’s open-office reference services are evaluated in accordance with user satisfaction surveys, librarian opinions and reference service standards. In light of the results, the advantages and disadvantages of the two reference services are presented and the design of a new model to minimize the disadvantages is offered. |
| format | Article |
| id | doaj-art-bfe8169c879148bbbcdd59ef5dc6f7a4 |
| institution | DOAJ |
| issn | 1300-0039 2147-9682 |
| language | English |
| publishDate | 2013-06-01 |
| publisher | Türk Kütüphaneciler Derneği (Turkish Librarians' Association) |
| record_format | Article |
| series | Türk Kütüphaneciliği |
| spelling | doaj-art-bfe8169c879148bbbcdd59ef5dc6f7a42025-08-20T02:43:07ZengTürk Kütüphaneciler Derneği (Turkish Librarians' Association)Türk Kütüphaneciliği1300-00392147-96822013-06-01272374384266An Evaluation of Open-and Closed-Office Reference ServicesNuh Mehmet TopkaraoğluAs the first stop at libraries and info-centers, reference services are considered open-and closed-office environments. In this study, Hacettepe University Beytepe Library’s closed-office reference services and Bilkent University Central Library’s open-office reference services are evaluated in accordance with user satisfaction surveys, librarian opinions and reference service standards. In light of the results, the advantages and disadvantages of the two reference services are presented and the design of a new model to minimize the disadvantages is offered.http://tk.org.tr/index.php/TK/article/view/266danışma masasıdanışma hizmetleriaçık ofis danışma hizmetlerikapalı ofis danışma hizmetleriHacettepe Üniversitesi Beytepe KütüphanesiBilkent Üniversitesi Merkez Kütüphanesi |
| spellingShingle | Nuh Mehmet Topkaraoğlu An Evaluation of Open-and Closed-Office Reference Services Türk Kütüphaneciliği danışma masası danışma hizmetleri açık ofis danışma hizmetleri kapalı ofis danışma hizmetleri Hacettepe Üniversitesi Beytepe Kütüphanesi Bilkent Üniversitesi Merkez Kütüphanesi |
| title | An Evaluation of Open-and Closed-Office Reference Services |
| title_full | An Evaluation of Open-and Closed-Office Reference Services |
| title_fullStr | An Evaluation of Open-and Closed-Office Reference Services |
| title_full_unstemmed | An Evaluation of Open-and Closed-Office Reference Services |
| title_short | An Evaluation of Open-and Closed-Office Reference Services |
| title_sort | evaluation of open and closed office reference services |
| topic | danışma masası danışma hizmetleri açık ofis danışma hizmetleri kapalı ofis danışma hizmetleri Hacettepe Üniversitesi Beytepe Kütüphanesi Bilkent Üniversitesi Merkez Kütüphanesi |
| url | http://tk.org.tr/index.php/TK/article/view/266 |
| work_keys_str_mv | AT nuhmehmettopkaraoglu anevaluationofopenandclosedofficereferenceservices AT nuhmehmettopkaraoglu evaluationofopenandclosedofficereferenceservices |