Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosity
Purpose − This research aims to identify influencing factors on BSI mobile banking adoption intention by integrating the UTAUT and DeLone & McLean models and the role of religiosity variables. Methodology − This research used primary data from 150 Bank Syariah Indonesia customers who used mobil...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
P3EI-Center for Islamic Economics Studies and Development
2023-06-01
|
| Series: | Asian Journal of Islamic Management |
| Subjects: | |
| Online Access: | https://103.220.113.119/AJIM/article/view/28218 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| _version_ | 1823865302557917184 |
|---|---|
| author | Erlinda Sholihah Ika Septiana Windi Antari Rizqi Fajar Rochimawati Ulwiyyah |
| author_facet | Erlinda Sholihah Ika Septiana Windi Antari Rizqi Fajar Rochimawati Ulwiyyah |
| author_sort | Erlinda Sholihah |
| collection | DOAJ |
| description |
Purpose − This research aims to identify influencing factors on BSI mobile banking adoption intention by integrating the UTAUT and DeLone & McLean models and the role of religiosity variables.
Methodology − This research used primary data from 150 Bank Syariah Indonesia customers who used mobile banking. The analysis method applied SEM PLS to assess the relation among exogenous and endogenous variables using SmartPLS software.
Findings − The findings show that from the factors identified, Service Quality, Information Quality, Performance Expectancy, Effort Expectancy, Social Influence, and Religiosity are critical variables in BSI mobile banking adoption intention. Because these six factors significantly impact the intention of BSI Mobile Banking adoption.
Implications − Our work helps stakeholders strategize and policy to offer more innovative and flexible production technologies. So, the bank must pay more attention to things that support the increasing performance of mobile banking to increase customer intentions in adopting BSI mobile banking.
Originality − This research provides a theoretical contribution in integrating the UTAUT and DeLone & McLean models, including the role of religiosity variables in assessing the adoption intention factors of BSI mobile banking in Indonesian society.
|
| format | Article |
| id | doaj-art-bec38f5476a846308f4ebf8ee42a7cc7 |
| institution | Kabale University |
| issn | 2746-0037 2722-2330 |
| language | English |
| publishDate | 2023-06-01 |
| publisher | P3EI-Center for Islamic Economics Studies and Development |
| record_format | Article |
| series | Asian Journal of Islamic Management |
| spelling | doaj-art-bec38f5476a846308f4ebf8ee42a7cc72025-02-08T08:56:53ZengP3EI-Center for Islamic Economics Studies and DevelopmentAsian Journal of Islamic Management2746-00372722-23302023-06-015110.20885/AJIM.vol5.iss1.art1Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosityErlinda Sholihah0Ika Septiana Windi Antari1Rizqi Fajar Rochimawati2Ulwiyyah3Department of Management, Sekolah Tinggi Ilmu Ekonomi Studi Ekonomi Modern, Sukoharjo, IndonesiaDepartment of Sharia Banking, Faculty of Islamic Economics and Business, Institut Agama Islam Negeri Ponorogo, Ponorogo, IndonesiaDepartment of Sharia Banking, Faculty of Islamic Economics and Business, Institut Agama Islam Negeri Ponorogo, Ponorogo, IndonesiaSchool of Psychology, Shandong Normal University, Shandong, China Purpose − This research aims to identify influencing factors on BSI mobile banking adoption intention by integrating the UTAUT and DeLone & McLean models and the role of religiosity variables. Methodology − This research used primary data from 150 Bank Syariah Indonesia customers who used mobile banking. The analysis method applied SEM PLS to assess the relation among exogenous and endogenous variables using SmartPLS software. Findings − The findings show that from the factors identified, Service Quality, Information Quality, Performance Expectancy, Effort Expectancy, Social Influence, and Religiosity are critical variables in BSI mobile banking adoption intention. Because these six factors significantly impact the intention of BSI Mobile Banking adoption. Implications − Our work helps stakeholders strategize and policy to offer more innovative and flexible production technologies. So, the bank must pay more attention to things that support the increasing performance of mobile banking to increase customer intentions in adopting BSI mobile banking. Originality − This research provides a theoretical contribution in integrating the UTAUT and DeLone & McLean models, including the role of religiosity variables in assessing the adoption intention factors of BSI mobile banking in Indonesian society. https://103.220.113.119/AJIM/article/view/28218BSI mobile bankingadoption intentionreligiosityUTAUTDeLone & McLean model |
| spellingShingle | Erlinda Sholihah Ika Septiana Windi Antari Rizqi Fajar Rochimawati Ulwiyyah Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosity Asian Journal of Islamic Management BSI mobile banking adoption intention religiosity UTAUT DeLone & McLean model |
| title | Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosity |
| title_full | Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosity |
| title_fullStr | Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosity |
| title_full_unstemmed | Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosity |
| title_short | Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosity |
| title_sort | determinants of bsi mobile banking adoption intentions delone mclean and utaut model integration with religiosity |
| topic | BSI mobile banking adoption intention religiosity UTAUT DeLone & McLean model |
| url | https://103.220.113.119/AJIM/article/view/28218 |
| work_keys_str_mv | AT erlindasholihah determinantsofbsimobilebankingadoptionintentionsdelonemcleanandutautmodelintegrationwithreligiosity AT ikaseptianawindiantari determinantsofbsimobilebankingadoptionintentionsdelonemcleanandutautmodelintegrationwithreligiosity AT rizqifajarrochimawati determinantsofbsimobilebankingadoptionintentionsdelonemcleanandutautmodelintegrationwithreligiosity AT ulwiyyah determinantsofbsimobilebankingadoptionintentionsdelonemcleanandutautmodelintegrationwithreligiosity |