Coordination, Comprehensiveness and Continuity as the Quality Measures of Remote Primary Healthcare in Poland
Objective: The purpose of this article is to examine the quality of remote primary healthcare in Poland measured through three dimensions: coordination, comprehensiveness, and continuity (3Cs) and examine the relationship between them. Research Design & Methods: The 3Cs were measured using a...
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| Format: | Article |
| Language: | English |
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Krakow University of Economics
2025-06-01
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| Series: | Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie |
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| Online Access: | https://krem.uek.krakow.pl/index.php/krem/article/view/17394 |
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| author | Liliana Hawrysz Renata Walczak Agnieszka Bitkowska Piotr Korneta Wioletta Pomaranik Magdalena Kludacz-Alessandri |
| author_facet | Liliana Hawrysz Renata Walczak Agnieszka Bitkowska Piotr Korneta Wioletta Pomaranik Magdalena Kludacz-Alessandri |
| author_sort | Liliana Hawrysz |
| collection | DOAJ |
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Objective: The purpose of this article is to examine the quality of remote primary healthcare in Poland measured through three dimensions: coordination, comprehensiveness, and continuity (3Cs) and examine the relationship between them.
Research Design & Methods: The 3Cs were measured using a proprietary questionnaire to measure the quality of primary healthcare in a teleconsultation setting. The survey was conducted among 98 patients in primary healthcare facilities nationwide in 2021. Structural equation modelling was used in the data analysis.
Findings: The survey results showed that coordination and continuity are one common dimension of quality of primary healthcare. In Poland, patients distinguish only between continuity of care and comprehensiveness. Coordination can be considered part of continuity because it requires a long-term relationship between the patient and the general practitioners. We found that continuity positively affects the comprehensiveness of primary healthcare.
Implications / Recommendations: This study is the first of its kind in primary healthcare in Poland, and its results may be of particular value to general practitioners and healthcare managers wishing to improve the quality of teleconsultation services.
Contribution: The evidence can help develop appropriate strategies for improving the quality of 3Cs-based care. Validated research tools provide basic metrics that can be used for future research to see to what extent the development of the telehealth system improves the continuity, coordination and comprehensiveness of remote primary healthcare.
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| format | Article |
| id | doaj-art-be3f8911afd24d1ba1a9ffd77d18ba52 |
| institution | OA Journals |
| issn | 1898-6447 2545-3238 |
| language | English |
| publishDate | 2025-06-01 |
| publisher | Krakow University of Economics |
| record_format | Article |
| series | Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie |
| spelling | doaj-art-be3f8911afd24d1ba1a9ffd77d18ba522025-08-20T02:21:34ZengKrakow University of EconomicsZeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie1898-64472545-32382025-06-012(1008)10.15678/krem.17394Coordination, Comprehensiveness and Continuity as the Quality Measures of Remote Primary Healthcare in PolandLiliana Hawrysz0https://orcid.org/0000-0002-0357-9930Renata Walczak1https://orcid.org/0000-0002-9882-5195Agnieszka Bitkowska2https://orcid.org/0000-0002-2817-8244Piotr Korneta3https://orcid.org/0000-0003-2726-8309Wioletta Pomaranik4https://orcid.org/0000-0001-9552-2677Magdalena Kludacz-Alessandri5https://orcid.org/0000-0002-7011-2302Wrocław University of Science and Technology, Faculty of ManagementWarsaw University of Technology, Branch in Płock, Faculty of Civil Engineering, Mechanics and PetrochemistryWarsaw University of Technology, Faculty of ManagementWarsaw University of Technology, Faculty of ManagementWarsaw University of Technology, Branch in Płock, College of Economics and Social SciencesWarsaw University of Technology, Branch in Płock, College of Economics and Social Sciences Objective: The purpose of this article is to examine the quality of remote primary healthcare in Poland measured through three dimensions: coordination, comprehensiveness, and continuity (3Cs) and examine the relationship between them. Research Design & Methods: The 3Cs were measured using a proprietary questionnaire to measure the quality of primary healthcare in a teleconsultation setting. The survey was conducted among 98 patients in primary healthcare facilities nationwide in 2021. Structural equation modelling was used in the data analysis. Findings: The survey results showed that coordination and continuity are one common dimension of quality of primary healthcare. In Poland, patients distinguish only between continuity of care and comprehensiveness. Coordination can be considered part of continuity because it requires a long-term relationship between the patient and the general practitioners. We found that continuity positively affects the comprehensiveness of primary healthcare. Implications / Recommendations: This study is the first of its kind in primary healthcare in Poland, and its results may be of particular value to general practitioners and healthcare managers wishing to improve the quality of teleconsultation services. Contribution: The evidence can help develop appropriate strategies for improving the quality of 3Cs-based care. Validated research tools provide basic metrics that can be used for future research to see to what extent the development of the telehealth system improves the continuity, coordination and comprehensiveness of remote primary healthcare. https://krem.uek.krakow.pl/index.php/krem/article/view/17394comprehensivenesscontinuitycoordinationquality of primary healthcare |
| spellingShingle | Liliana Hawrysz Renata Walczak Agnieszka Bitkowska Piotr Korneta Wioletta Pomaranik Magdalena Kludacz-Alessandri Coordination, Comprehensiveness and Continuity as the Quality Measures of Remote Primary Healthcare in Poland Zeszyty Naukowe Uniwersytetu Ekonomicznego w Krakowie comprehensiveness continuity coordination quality of primary healthcare |
| title | Coordination, Comprehensiveness and Continuity as the Quality Measures of Remote Primary Healthcare in Poland |
| title_full | Coordination, Comprehensiveness and Continuity as the Quality Measures of Remote Primary Healthcare in Poland |
| title_fullStr | Coordination, Comprehensiveness and Continuity as the Quality Measures of Remote Primary Healthcare in Poland |
| title_full_unstemmed | Coordination, Comprehensiveness and Continuity as the Quality Measures of Remote Primary Healthcare in Poland |
| title_short | Coordination, Comprehensiveness and Continuity as the Quality Measures of Remote Primary Healthcare in Poland |
| title_sort | coordination comprehensiveness and continuity as the quality measures of remote primary healthcare in poland |
| topic | comprehensiveness continuity coordination quality of primary healthcare |
| url | https://krem.uek.krakow.pl/index.php/krem/article/view/17394 |
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