Refining the prediction of user satisfaction on chat-based AI applications with unsupervised filtering of rating text inconsistencies

The swift development of artificial intelligence (AI) technology has triggered substantial changes, particularly evident in the emergence of chat-based services driven by large language models. With the increasing number of users utilizing these services, understanding and analysing user satisfactio...

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Bibliographic Details
Main Authors: Hae Sun Jung, Jang Hyun Kim, Haein Lee
Format: Article
Language:English
Published: The Royal Society 2025-02-01
Series:Royal Society Open Science
Subjects:
Online Access:https://royalsocietypublishing.org/doi/10.1098/rsos.241687
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