Refining the prediction of user satisfaction on chat-based AI applications with unsupervised filtering of rating text inconsistencies
The swift development of artificial intelligence (AI) technology has triggered substantial changes, particularly evident in the emergence of chat-based services driven by large language models. With the increasing number of users utilizing these services, understanding and analysing user satisfactio...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
The Royal Society
2025-02-01
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| Series: | Royal Society Open Science |
| Subjects: | |
| Online Access: | https://royalsocietypublishing.org/doi/10.1098/rsos.241687 |
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