User’s evaluation about quality of the service in emergency care unit
This study aimed at evaluating under the users view, the quality structure and quality process of some services in an Emergency Care Unit of a university hospital. Fifty-fi ve clients/users took part in the survey when they were admitted in the unit and were waiting for an examination. Data were col...
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| Main Authors: | , , , |
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| Format: | Article |
| Language: | English |
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Universidade Federal do Ceará
2010-06-01
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| Series: | Rev Rene |
| Subjects: | |
| Online Access: | https://periodicos.ufc.br/rene/article/view/4605 |
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| _version_ | 1849229688083316736 |
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| author | Maycon Rogério Seleghim Jéssica Adrielle Teixeira Laura Misue Matsuda Kelly Cristina Inoue |
| author_facet | Maycon Rogério Seleghim Jéssica Adrielle Teixeira Laura Misue Matsuda Kelly Cristina Inoue |
| author_sort | Maycon Rogério Seleghim |
| collection | DOAJ |
| description | This study aimed at evaluating under the users view, the quality structure and quality process of some services in an Emergency Care Unit of a university hospital. Fifty-fi ve clients/users took part in the survey when they were admitted in the unit and were waiting for an examination. Data were collected from December 2007 to March 2008, using a questionnaire and treated in the structure and process categories, increased of the Positivity Index (PI) for each sub item and average Positivity Index for each item/service. The items to which was given higher PI were the conditions of cleaning, feeding and safety regarding medical care and nursing; the lower PI was attributed to the physical space, number of workers and communication/interaction between customers and professionals. It was concluded, in the overall aspects that, the quality of services obtained a ‘Satisfactory’ level, however, to reach the “Excellent” quality (highest quality aspects of the structure and workers’ performance), must be improved.
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| format | Article |
| id | doaj-art-bd11d5bab5204bfba44bd0265afd471d |
| institution | Kabale University |
| issn | 1517-3852 2175-6783 |
| language | English |
| publishDate | 2010-06-01 |
| publisher | Universidade Federal do Ceará |
| record_format | Article |
| series | Rev Rene |
| spelling | doaj-art-bd11d5bab5204bfba44bd0265afd471d2025-08-21T13:45:30ZengUniversidade Federal do CearáRev Rene1517-38522175-67832010-06-01113User’s evaluation about quality of the service in emergency care unitMaycon Rogério SeleghimJéssica Adrielle TeixeiraLaura Misue MatsudaKelly Cristina InoueThis study aimed at evaluating under the users view, the quality structure and quality process of some services in an Emergency Care Unit of a university hospital. Fifty-fi ve clients/users took part in the survey when they were admitted in the unit and were waiting for an examination. Data were collected from December 2007 to March 2008, using a questionnaire and treated in the structure and process categories, increased of the Positivity Index (PI) for each sub item and average Positivity Index for each item/service. The items to which was given higher PI were the conditions of cleaning, feeding and safety regarding medical care and nursing; the lower PI was attributed to the physical space, number of workers and communication/interaction between customers and professionals. It was concluded, in the overall aspects that, the quality of services obtained a ‘Satisfactory’ level, however, to reach the “Excellent” quality (highest quality aspects of the structure and workers’ performance), must be improved. https://periodicos.ufc.br/rene/article/view/4605Quality AssuranceHealth CareHealth Services EvaluationHospital Care. |
| spellingShingle | Maycon Rogério Seleghim Jéssica Adrielle Teixeira Laura Misue Matsuda Kelly Cristina Inoue User’s evaluation about quality of the service in emergency care unit Rev Rene Quality Assurance Health Care Health Services Evaluation Hospital Care. |
| title | User’s evaluation about quality of the service in emergency care unit |
| title_full | User’s evaluation about quality of the service in emergency care unit |
| title_fullStr | User’s evaluation about quality of the service in emergency care unit |
| title_full_unstemmed | User’s evaluation about quality of the service in emergency care unit |
| title_short | User’s evaluation about quality of the service in emergency care unit |
| title_sort | user s evaluation about quality of the service in emergency care unit |
| topic | Quality Assurance Health Care Health Services Evaluation Hospital Care. |
| url | https://periodicos.ufc.br/rene/article/view/4605 |
| work_keys_str_mv | AT mayconrogerioseleghim usersevaluationaboutqualityoftheserviceinemergencycareunit AT jessicaadrielleteixeira usersevaluationaboutqualityoftheserviceinemergencycareunit AT lauramisuematsuda usersevaluationaboutqualityoftheserviceinemergencycareunit AT kellycristinainoue usersevaluationaboutqualityoftheserviceinemergencycareunit |