Proposal of a model for sales and operations planning (S&OP) maturity evaluation
Abstract A successful S&OP implementation can bring many benefits to organizations, and after its implementation, the S&OP process can evolve and reach higher levels of maturity. Considering that, only through a measurement system, goals and benefits can be achieved, thus, it is essential to...
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| Format: | Article |
| Language: | English |
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Associação Brasileira de Engenharia de Produção (ABEPRO)
2017-11-01
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| Series: | Production |
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| Online Access: | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132017000100328&lng=en&tlng=en |
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| _version_ | 1850242298073317376 |
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| author | Carolina Belotti Pedroso Lucas Daniel Del Rosso Calache Francisco Rodrigues Lima Junior Andrea Lago da Silva Luiz César Ribeiro Carpinetti |
| author_facet | Carolina Belotti Pedroso Lucas Daniel Del Rosso Calache Francisco Rodrigues Lima Junior Andrea Lago da Silva Luiz César Ribeiro Carpinetti |
| author_sort | Carolina Belotti Pedroso |
| collection | DOAJ |
| description | Abstract A successful S&OP implementation can bring many benefits to organizations, and after its implementation, the S&OP process can evolve and reach higher levels of maturity. Considering that, only through a measurement system, goals and benefits can be achieved, thus, it is essential to assess S&OP maturity level. Many papers on literature adopt a quantitative perspective on S&OP, but just few of them deal with uncertainty present in S&OP decision-making, such as maturity model assessment process that carries subjectivity and uncertainty. Thus, this study proposes a decision making model based on fuzzy theory to evaluate and to categorize S&OP maturity levels and to suggest strategies to increase S&OP maturity. A pilot application was conducted in two manufacturing organizations that have implemented the S&OP process. The results, according to the performance presented, suggest different actions must be taken in terms of ensuring enablers to S&OP implementation. |
| format | Article |
| id | doaj-art-bcf76ae35d214011a47833edf36d0a4d |
| institution | OA Journals |
| issn | 1980-5411 |
| language | English |
| publishDate | 2017-11-01 |
| publisher | Associação Brasileira de Engenharia de Produção (ABEPRO) |
| record_format | Article |
| series | Production |
| spelling | doaj-art-bcf76ae35d214011a47833edf36d0a4d2025-08-20T02:00:18ZengAssociação Brasileira de Engenharia de Produção (ABEPRO)Production1980-54112017-11-0127010.1590/0103-6513.20170024S0103-65132017000100328Proposal of a model for sales and operations planning (S&OP) maturity evaluationCarolina Belotti PedrosoLucas Daniel Del Rosso CalacheFrancisco Rodrigues Lima JuniorAndrea Lago da SilvaLuiz César Ribeiro CarpinettiAbstract A successful S&OP implementation can bring many benefits to organizations, and after its implementation, the S&OP process can evolve and reach higher levels of maturity. Considering that, only through a measurement system, goals and benefits can be achieved, thus, it is essential to assess S&OP maturity level. Many papers on literature adopt a quantitative perspective on S&OP, but just few of them deal with uncertainty present in S&OP decision-making, such as maturity model assessment process that carries subjectivity and uncertainty. Thus, this study proposes a decision making model based on fuzzy theory to evaluate and to categorize S&OP maturity levels and to suggest strategies to increase S&OP maturity. A pilot application was conducted in two manufacturing organizations that have implemented the S&OP process. The results, according to the performance presented, suggest different actions must be taken in terms of ensuring enablers to S&OP implementation.http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132017000100328&lng=en&tlng=enSales and operations planningMaturity modelFuzzy inferenceFuzzy set theory |
| spellingShingle | Carolina Belotti Pedroso Lucas Daniel Del Rosso Calache Francisco Rodrigues Lima Junior Andrea Lago da Silva Luiz César Ribeiro Carpinetti Proposal of a model for sales and operations planning (S&OP) maturity evaluation Production Sales and operations planning Maturity model Fuzzy inference Fuzzy set theory |
| title | Proposal of a model for sales and operations planning (S&OP) maturity evaluation |
| title_full | Proposal of a model for sales and operations planning (S&OP) maturity evaluation |
| title_fullStr | Proposal of a model for sales and operations planning (S&OP) maturity evaluation |
| title_full_unstemmed | Proposal of a model for sales and operations planning (S&OP) maturity evaluation |
| title_short | Proposal of a model for sales and operations planning (S&OP) maturity evaluation |
| title_sort | proposal of a model for sales and operations planning s op maturity evaluation |
| topic | Sales and operations planning Maturity model Fuzzy inference Fuzzy set theory |
| url | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0103-65132017000100328&lng=en&tlng=en |
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