LEVERAGING AI TO REVOLUTIONIZE BUSINESS PROCESSES

In an increasingly dynamic and competitive industrial environment, organizations face the challenge of maintaining decision-making autonomy while responding to increasingly complex external demands. This paper proposes an intelligent, agent-based framework to coordinate simultaneous and parallel neg...

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Main Author: Adina-Georgeta CREȚAN
Format: Article
Language:English
Published: Nicolae Titulescu University Publishing House 2025-05-01
Series:Challenges of the Knowledge Society
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Online Access:https://cks.univnt.ro/download/cks_2025_articles%252F5_CKS_2025_ECONOMIC_SCIENCES%252FCKS_2025_ECONOMIC_SCIENCES_001.pdf
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author Adina-Georgeta CREȚAN
author_facet Adina-Georgeta CREȚAN
author_sort Adina-Georgeta CREȚAN
collection DOAJ
description In an increasingly dynamic and competitive industrial environment, organizations face the challenge of maintaining decision-making autonomy while responding to increasingly complex external demands. This paper proposes an intelligent, agent-based framework to coordinate simultaneous and parallel negotiations among autonomous entities such as microgrids or organizations operating within the same sector competing for access to limited and heterogeneous resources. The model targets organizations that are unable to independently fulfill large-scale contracts and are therefore compelled to outsource parts of these contracts, sometimes even to competitors. Each organization aims to preserve its autonomy and minimize the disclosure of sensitive business information. In this context, interoperability becomes fragile, requiring constant adjustments that may conflict with existing systems and structures. To address these challenges, the paper presents a collaborative platform supported by a cloud-based infrastructure and intelligent negotiation mechanisms, where autonomous agents iteratively evaluate and adjust offers and counteroffers. The negotiation process is managed through a communication protocol that ensures transparency, flexibility, and consistency in information exchanges. By leveraging AI, the proposed system transforms how business processes are managed, delivering key benefits such as decision automation, reduced response time, enhanced collaboration, and increased sustainability within virtual enterprise networks. Negotiation thus becomes the central mechanism through which autonomous organizations reach consensus, align objectives, and co-create value in an integrated digital ecosystem.
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spelling doaj-art-bcd36285c97047e3bcd0e4cb44ffe4232025-08-20T02:46:32ZengNicolae Titulescu University Publishing HouseChallenges of the Knowledge Society2068-77962359-92272025-05-01181504517LEVERAGING AI TO REVOLUTIONIZE BUSINESS PROCESSESAdina-Georgeta CREȚAN0Associate Professor, PhD, „Nicolae Titulescu” University of Bucharest, Faculty of Economics and Business Administration, Computer Science Department (e-mail: adina.cretan@univnt.ro)In an increasingly dynamic and competitive industrial environment, organizations face the challenge of maintaining decision-making autonomy while responding to increasingly complex external demands. This paper proposes an intelligent, agent-based framework to coordinate simultaneous and parallel negotiations among autonomous entities such as microgrids or organizations operating within the same sector competing for access to limited and heterogeneous resources. The model targets organizations that are unable to independently fulfill large-scale contracts and are therefore compelled to outsource parts of these contracts, sometimes even to competitors. Each organization aims to preserve its autonomy and minimize the disclosure of sensitive business information. In this context, interoperability becomes fragile, requiring constant adjustments that may conflict with existing systems and structures. To address these challenges, the paper presents a collaborative platform supported by a cloud-based infrastructure and intelligent negotiation mechanisms, where autonomous agents iteratively evaluate and adjust offers and counteroffers. The negotiation process is managed through a communication protocol that ensures transparency, flexibility, and consistency in information exchanges. By leveraging AI, the proposed system transforms how business processes are managed, delivering key benefits such as decision automation, reduced response time, enhanced collaboration, and increased sustainability within virtual enterprise networks. Negotiation thus becomes the central mechanism through which autonomous organizations reach consensus, align objectives, and co-create value in an integrated digital ecosystem.https://cks.univnt.ro/download/cks_2025_articles%252F5_CKS_2025_ECONOMIC_SCIENCES%252FCKS_2025_ECONOMIC_SCIENCES_001.pdfainegotiation processmasmicrogridsmart agentsdynamic environmentnetwork enterprisesvirtual enterprise
spellingShingle Adina-Georgeta CREȚAN
LEVERAGING AI TO REVOLUTIONIZE BUSINESS PROCESSES
Challenges of the Knowledge Society
ai
negotiation process
mas
microgrid
smart agents
dynamic environment
network enterprises
virtual enterprise
title LEVERAGING AI TO REVOLUTIONIZE BUSINESS PROCESSES
title_full LEVERAGING AI TO REVOLUTIONIZE BUSINESS PROCESSES
title_fullStr LEVERAGING AI TO REVOLUTIONIZE BUSINESS PROCESSES
title_full_unstemmed LEVERAGING AI TO REVOLUTIONIZE BUSINESS PROCESSES
title_short LEVERAGING AI TO REVOLUTIONIZE BUSINESS PROCESSES
title_sort leveraging ai to revolutionize business processes
topic ai
negotiation process
mas
microgrid
smart agents
dynamic environment
network enterprises
virtual enterprise
url https://cks.univnt.ro/download/cks_2025_articles%252F5_CKS_2025_ECONOMIC_SCIENCES%252FCKS_2025_ECONOMIC_SCIENCES_001.pdf
work_keys_str_mv AT adinageorgetacretan leveragingaitorevolutionizebusinessprocesses