Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer Experience
The level of technology use of humanity has increased, while the interest in digital assets has increased with the effect of the pandemic period. This increasing interest has led to curiosity about what kind of consumer experience cryptocurrencies will offer when used in retail shopping. This study...
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Sivas Cumhuriyet Üniversitesi
2022-01-01
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| Series: | Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi |
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| Online Access: | https://dergipark.org.tr/tr/download/article-file/1944166 |
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| author | Muhammed Ali Yetgin Kasım Yılmaz Volkan Temizkan |
| author_facet | Muhammed Ali Yetgin Kasım Yılmaz Volkan Temizkan |
| author_sort | Muhammed Ali Yetgin |
| collection | DOAJ |
| description | The level of technology use of humanity has increased, while the interest in digital assets has increased with the effect of the pandemic period. This increasing interest has led to curiosity about what kind of consumer experience cryptocurrencies will offer when used in retail shopping. This study aims to reveal the advantages and disadvantages of using cryptocurrencies in shopping based on the experiences of businesses that accept payments with cryptocurrencies. Interviews were conducted with 9 businesses in Turkey that accept payments with crypto money using the in-depth interview technique in this study. As a result of the content analysis carried out with the NVivo analysis program for the findings, a research model was proposed. The results of this research point out that crypto currencies are preferred by consumers and retailers due to the fact that they are a fast, safe and cheap global payment tool. However, it has been found that there are also consumers who are totally unaware of the existence of payments with crypto currencies. Some consumers do not prefer payments with crypto currencies either because of low technology usage level or lack of trust to the system. However, when necessary legal sub-regulations are made and everything is digitized, money will also become digital in the common opinion. Unlike the studies in the literature, as a result of this study, it is predicted that payments with crypto money will be one of the alternative payment tools of the future, after the cryptocurrencies are positioned on a legal platform by the official authorities. |
| format | Article |
| id | doaj-art-bcb118f67a9b495c922d5918ba93f68a |
| institution | Kabale University |
| issn | 1303-1279 |
| language | English |
| publishDate | 2022-01-01 |
| publisher | Sivas Cumhuriyet Üniversitesi |
| record_format | Article |
| series | Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi |
| spelling | doaj-art-bcb118f67a9b495c922d5918ba93f68a2025-02-02T14:34:01ZengSivas Cumhuriyet ÜniversitesiCumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi1303-12792022-01-01231254810.37880/cumuiibf.9876562057Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer ExperienceMuhammed Ali Yetgin0https://orcid.org/0000-0002-8120-4704Kasım Yılmaz1https://orcid.org/0000-0002-4544-4727Volkan Temizkan2https://orcid.org/0000-0002-1162-7912KARABÜK ÜNİVERSİTESİKARABUK UNIVERSITYKARABUK UNIVERSITYThe level of technology use of humanity has increased, while the interest in digital assets has increased with the effect of the pandemic period. This increasing interest has led to curiosity about what kind of consumer experience cryptocurrencies will offer when used in retail shopping. This study aims to reveal the advantages and disadvantages of using cryptocurrencies in shopping based on the experiences of businesses that accept payments with cryptocurrencies. Interviews were conducted with 9 businesses in Turkey that accept payments with crypto money using the in-depth interview technique in this study. As a result of the content analysis carried out with the NVivo analysis program for the findings, a research model was proposed. The results of this research point out that crypto currencies are preferred by consumers and retailers due to the fact that they are a fast, safe and cheap global payment tool. However, it has been found that there are also consumers who are totally unaware of the existence of payments with crypto currencies. Some consumers do not prefer payments with crypto currencies either because of low technology usage level or lack of trust to the system. However, when necessary legal sub-regulations are made and everything is digitized, money will also become digital in the common opinion. Unlike the studies in the literature, as a result of this study, it is predicted that payments with crypto money will be one of the alternative payment tools of the future, after the cryptocurrencies are positioned on a legal platform by the official authorities.https://dergipark.org.tr/tr/download/article-file/1944166ödeme yöntemi olarak kripto para kullanımıperakendecilikte kripto para ödemeleriyeniliklerin yayılması teorisiusing cryptocurrencies as a payment methodcryptocurrency payments in retailingdiffusion of innovations theory. |
| spellingShingle | Muhammed Ali Yetgin Kasım Yılmaz Volkan Temizkan Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer Experience Cumhuriyet Üniversitesi İktisadi ve İdari Bilimler Dergisi ödeme yöntemi olarak kripto para kullanımı perakendecilikte kripto para ödemeleri yeniliklerin yayılması teorisi using cryptocurrencies as a payment method cryptocurrency payments in retailing diffusion of innovations theory. |
| title | Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer Experience |
| title_full | Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer Experience |
| title_fullStr | Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer Experience |
| title_full_unstemmed | Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer Experience |
| title_short | Motivations of Retailers Accepting Cryptocurrency Payments and Their Implications on Retail Customer Experience |
| title_sort | motivations of retailers accepting cryptocurrency payments and their implications on retail customer experience |
| topic | ödeme yöntemi olarak kripto para kullanımı perakendecilikte kripto para ödemeleri yeniliklerin yayılması teorisi using cryptocurrencies as a payment method cryptocurrency payments in retailing diffusion of innovations theory. |
| url | https://dergipark.org.tr/tr/download/article-file/1944166 |
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