ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals
In recent years, electronic services delivered via the World Wide Web have become increasingly important to governments. Substantial investments have been made to provide crucial services and information to citizens, businesses, and governmental institutions. This paper presents the development of a...
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| Format: | Article |
| Language: | English |
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Wiley
2010-01-01
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| Series: | Advances in Human-Computer Interaction |
| Online Access: | http://dx.doi.org/10.1155/2010/487163 |
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| _version_ | 1849684934910803968 |
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| author | Javier A. Bargas-Avila Sébastien Orsini Marco de Vito Klaus Opwis |
| author_facet | Javier A. Bargas-Avila Sébastien Orsini Marco de Vito Klaus Opwis |
| author_sort | Javier A. Bargas-Avila |
| collection | DOAJ |
| description | In recent years, electronic services delivered via the World Wide Web have become increasingly important to governments. Substantial investments have been made to provide crucial services and information to citizens, businesses, and governmental institutions. This paper presents the development of a short questionnaire to measure user satisfaction with e-Governmental portals. After two validations of the instrument with federal e-Governmental portals in Switzerland, a final set of 15 items remained that were tested with 2498 participants. The final version showed high internal consistency (Cronbach's 𝛼) of .91, good item difficulties (.51 to .82), and discriminatory power coefficients (.49 to .81), as well as a moderate average homogeneity of .47. The survey was translated into five languages. |
| format | Article |
| id | doaj-art-bc89acaade31477d9d90cc19ee3a4096 |
| institution | DOAJ |
| issn | 1687-5893 1687-5907 |
| language | English |
| publishDate | 2010-01-01 |
| publisher | Wiley |
| record_format | Article |
| series | Advances in Human-Computer Interaction |
| spelling | doaj-art-bc89acaade31477d9d90cc19ee3a40962025-08-20T03:23:19ZengWileyAdvances in Human-Computer Interaction1687-58931687-59072010-01-01201010.1155/2010/487163487163ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government PortalsJavier A. Bargas-Avila0Sébastien Orsini1Marco de Vito2Klaus Opwis3Department of Psychology, Center for Cognitive Psychology and Methodology, University of Basel, 4055 Basel, SwitzerlandDepartment of Psychology, Center for Cognitive Psychology and Methodology, University of Basel, 4055 Basel, SwitzerlandDepartment of Psychology, Center for Cognitive Psychology and Methodology, University of Basel, 4055 Basel, SwitzerlandDepartment of Psychology, Center for Cognitive Psychology and Methodology, University of Basel, 4055 Basel, SwitzerlandIn recent years, electronic services delivered via the World Wide Web have become increasingly important to governments. Substantial investments have been made to provide crucial services and information to citizens, businesses, and governmental institutions. This paper presents the development of a short questionnaire to measure user satisfaction with e-Governmental portals. After two validations of the instrument with federal e-Governmental portals in Switzerland, a final set of 15 items remained that were tested with 2498 participants. The final version showed high internal consistency (Cronbach's 𝛼) of .91, good item difficulties (.51 to .82), and discriminatory power coefficients (.49 to .81), as well as a moderate average homogeneity of .47. The survey was translated into five languages.http://dx.doi.org/10.1155/2010/487163 |
| spellingShingle | Javier A. Bargas-Avila Sébastien Orsini Marco de Vito Klaus Opwis ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals Advances in Human-Computer Interaction |
| title | ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals |
| title_full | ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals |
| title_fullStr | ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals |
| title_full_unstemmed | ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals |
| title_short | ZeGo: Development and Validation of a Short Questionnaire to Measure User Satisfaction with e-Government Portals |
| title_sort | zego development and validation of a short questionnaire to measure user satisfaction with e government portals |
| url | http://dx.doi.org/10.1155/2010/487163 |
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