A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System)
A common mistake in the management of information technology projects is paying attention only to the technical issues and neglecting other areas of the project management. A critical area in information technology projects is the stakeholder management, which has been the focal point of many recent...
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| Format: | Article |
| Language: | English |
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University of Tehran
2017-12-01
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| Series: | Journal of Information Technology Management |
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| Online Access: | https://jitm.ut.ac.ir/article_62786_4fa9cde201152e73a1939a72d1df21c8.pdf |
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| author | Seyed Hossein Iranmanesh Majid Shakhsi-Niaei Mohammad Amin Durandish Yazdi |
| author_facet | Seyed Hossein Iranmanesh Majid Shakhsi-Niaei Mohammad Amin Durandish Yazdi |
| author_sort | Seyed Hossein Iranmanesh |
| collection | DOAJ |
| description | A common mistake in the management of information technology projects is paying attention only to the technical issues and neglecting other areas of the project management. A critical area in information technology projects is the stakeholder management, which has been the focal point of many recent researches in the project management field. Thus, a decision support system (DSS) has been developed in this paper, consisting of a 10-stage operational process that leads to an executive plan for responding to the stakeholders’ expectations. The proposed DSS benefits from an optimization model that considers not only cost and time constraints, but also the possibility of partly fulfilling the stakeholders’ needs and expectations. The most important innovations in the development of this DSS are: considering the different phases of the project (planning, implementation and closing); and also, considering the personality types of contact persons in each stakeholder group. The proposed system has been implanted in a national IT project and the results have been presented in three categories, i.e. criteria and stakeholders, cost and time, and the results of the proposed model. |
| format | Article |
| id | doaj-art-bafbf5dcca7b42f68aa3885414f94a49 |
| institution | DOAJ |
| issn | 2008-5893 2423-5059 |
| language | English |
| publishDate | 2017-12-01 |
| publisher | University of Tehran |
| record_format | Article |
| series | Journal of Information Technology Management |
| spelling | doaj-art-bafbf5dcca7b42f68aa3885414f94a492025-08-20T03:09:55ZengUniversity of TehranJournal of Information Technology Management2008-58932423-50592017-12-019467970010.22059/jitm.2017.235485.206962786A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System)Seyed Hossein Iranmanesh0Majid Shakhsi-Niaei1Mohammad Amin Durandish Yazdi2Associate Prof., School of industrial engineering, College of Engineering, University of TehranAssistant Prof., Department of industrial engineering, Faculty of Engineering, Yazd University, Yazd, IranMSc in project management, School of industrial engineering, College of Engineering, University of Tehran, Tehran, IranA common mistake in the management of information technology projects is paying attention only to the technical issues and neglecting other areas of the project management. A critical area in information technology projects is the stakeholder management, which has been the focal point of many recent researches in the project management field. Thus, a decision support system (DSS) has been developed in this paper, consisting of a 10-stage operational process that leads to an executive plan for responding to the stakeholders’ expectations. The proposed DSS benefits from an optimization model that considers not only cost and time constraints, but also the possibility of partly fulfilling the stakeholders’ needs and expectations. The most important innovations in the development of this DSS are: considering the different phases of the project (planning, implementation and closing); and also, considering the personality types of contact persons in each stakeholder group. The proposed system has been implanted in a national IT project and the results have been presented in three categories, i.e. criteria and stakeholders, cost and time, and the results of the proposed model.https://jitm.ut.ac.ir/article_62786_4fa9cde201152e73a1939a72d1df21c8.pdfDecision support systemInformation technologyOptimizationProject managementStakeholder Management |
| spellingShingle | Seyed Hossein Iranmanesh Majid Shakhsi-Niaei Mohammad Amin Durandish Yazdi A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System) Journal of Information Technology Management Decision support system Information technology Optimization Project management Stakeholder Management |
| title | A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System) |
| title_full | A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System) |
| title_fullStr | A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System) |
| title_full_unstemmed | A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System) |
| title_short | A Decision Support System for Stakeholder Management during Different Project Phases considering Stakeholders’ Personality Types and Available Resources (The Case of Behsama Web-Based Information System) |
| title_sort | decision support system for stakeholder management during different project phases considering stakeholders personality types and available resources the case of behsama web based information system |
| topic | Decision support system Information technology Optimization Project management Stakeholder Management |
| url | https://jitm.ut.ac.ir/article_62786_4fa9cde201152e73a1939a72d1df21c8.pdf |
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