A qualitative exploration of guest satisfaction with budget hotels from online review: the case of Indonesia
This study was aimed analyze online reviews to reveal the main factors contributing to guest satisfaction in budget hotels. In addition, this research also intended to identify areas needing improvement and provide valuable insights for both hoteliers and researchers. This qualitative study examines...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
Taylor & Francis Group
2025-12-01
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| Series: | Cogent Business & Management |
| Subjects: | |
| Online Access: | https://www.tandfonline.com/doi/10.1080/23311975.2025.2475987 |
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