Roles of Service Quality and Religiosity in Determining Customers’ Retention in Islamic Banks: Empirical Evidence from Southwestern Afghanistan

Roles of Service Quality and Religiosity in Determining Customers’ Retention in Islamic Banks: Empirical Evidence from Southwestern Afghanistan

To retain customers, a high level of service quality is an essential factor in the banking industry. In contrast to the previous government, Afghans are now more driven to follow religion in their daily lives following the Taliban’s 2021 August 15 takeover in the country,while questions about the ex...

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Bibliographic Details
Main Authors: Ziarmal Abdullah, Salina Kassim, Shamsullah Shams, Sharofiddin Ashurov
Format: Article
Language:English
Published: İLKE İlim Kültür Eğitim Vakfı 2024-08-01
Series:Türkiye İslam İktisadı Dergisi
Subjects:
islamic banking
customer retention
religiosity
southwestern afghanistan
Online Access:https://tujise.org/uploads/2024/08/6_ShamsullahShams_tujise_11-2.pdf
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