Estimation of intangible quality costs using neutrosophic AHP-TOPSIS, Neutrosophic Sets and systems
This study addresses the challenge of quantifying intangible quality costs (IQCs), which are inherently subjective and often overlooked in traditional quality cost management. We propose a novel hybrid framework that integrates the Neutrosophic Analytic Hierarchy Process (NAHP) with triangular neutr...
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| Format: | Article |
| Language: | English |
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University of New Mexico
2025-05-01
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| Series: | Neutrosophic Sets and Systems |
| Subjects: | |
| Online Access: | https://fs.unm.edu/NSS/04.%20QualityCostsNeutrosophicAHP-TOPSIS.pdf |
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| _version_ | 1849225502745690112 |
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| author | Yaité Pérez Mayedo Yadira Velázquez Labrada Néstor Miguel Álvarez Álvarez Leonardo Rafael Pérez Molina Maikel Leyva Vázquez Shakila Devi G T |
| author_facet | Yaité Pérez Mayedo Yadira Velázquez Labrada Néstor Miguel Álvarez Álvarez Leonardo Rafael Pérez Molina Maikel Leyva Vázquez Shakila Devi G T |
| author_sort | Yaité Pérez Mayedo |
| collection | DOAJ |
| description | This study addresses the challenge of quantifying intangible quality costs (IQCs), which are inherently subjective and often overlooked in traditional quality cost management. We propose a novel hybrid framework that integrates the Neutrosophic Analytic Hierarchy Process (NAHP) with triangular neutrosophic numbers and Neutrosophic TOPSIS (NTOPSIS) with single-valued neutrosophic sets (SVNS) to evaluate and prioritize IQCs. The framework enables the aggregation of expert inputs, transforming qualitative risks—such as supplier mistrust and communication gaps—into quantifiable cost metrics. Applied to a steel mill’s, the methodology allowed to cuantificate the IQCs of the scrap reception activity. The study concludes that the framework’s structured yet adaptive nature provides organizations with a practical tool for prioritizing and mitigating intangible quality risks, overcoming the limitations of conventional methods. The results validate the importance of neutrosophy in the decision-making process under uncertainty in quality cost management. |
| format | Article |
| id | doaj-art-b9d3a685f64c4279a2c45708a69196ef |
| institution | Kabale University |
| issn | 2331-6055 2331-608X |
| language | English |
| publishDate | 2025-05-01 |
| publisher | University of New Mexico |
| record_format | Article |
| series | Neutrosophic Sets and Systems |
| spelling | doaj-art-b9d3a685f64c4279a2c45708a69196ef2025-08-24T16:59:59ZengUniversity of New MexicoNeutrosophic Sets and Systems2331-60552331-608X2025-05-01843750Estimation of intangible quality costs using neutrosophic AHP-TOPSIS, Neutrosophic Sets and systemsYaité Pérez MayedoYadira Velázquez LabradaNéstor Miguel Álvarez ÁlvarezLeonardo Rafael Pérez MolinaMaikel Leyva VázquezShakila Devi G TThis study addresses the challenge of quantifying intangible quality costs (IQCs), which are inherently subjective and often overlooked in traditional quality cost management. We propose a novel hybrid framework that integrates the Neutrosophic Analytic Hierarchy Process (NAHP) with triangular neutrosophic numbers and Neutrosophic TOPSIS (NTOPSIS) with single-valued neutrosophic sets (SVNS) to evaluate and prioritize IQCs. The framework enables the aggregation of expert inputs, transforming qualitative risks—such as supplier mistrust and communication gaps—into quantifiable cost metrics. Applied to a steel mill’s, the methodology allowed to cuantificate the IQCs of the scrap reception activity. The study concludes that the framework’s structured yet adaptive nature provides organizations with a practical tool for prioritizing and mitigating intangible quality risks, overcoming the limitations of conventional methods. The results validate the importance of neutrosophy in the decision-making process under uncertainty in quality cost management. https://fs.unm.edu/NSS/04.%20QualityCostsNeutrosophicAHP-TOPSIS.pdfintangible quality costneutrosophic ahptriangular neutrosophic setneutrosophic topsissingle valued neutrosophic set |
| spellingShingle | Yaité Pérez Mayedo Yadira Velázquez Labrada Néstor Miguel Álvarez Álvarez Leonardo Rafael Pérez Molina Maikel Leyva Vázquez Shakila Devi G T Estimation of intangible quality costs using neutrosophic AHP-TOPSIS, Neutrosophic Sets and systems Neutrosophic Sets and Systems intangible quality cost neutrosophic ahp triangular neutrosophic set neutrosophic topsis single valued neutrosophic set |
| title | Estimation of intangible quality costs using neutrosophic AHP-TOPSIS, Neutrosophic Sets and systems |
| title_full | Estimation of intangible quality costs using neutrosophic AHP-TOPSIS, Neutrosophic Sets and systems |
| title_fullStr | Estimation of intangible quality costs using neutrosophic AHP-TOPSIS, Neutrosophic Sets and systems |
| title_full_unstemmed | Estimation of intangible quality costs using neutrosophic AHP-TOPSIS, Neutrosophic Sets and systems |
| title_short | Estimation of intangible quality costs using neutrosophic AHP-TOPSIS, Neutrosophic Sets and systems |
| title_sort | estimation of intangible quality costs using neutrosophic ahp topsis neutrosophic sets and systems |
| topic | intangible quality cost neutrosophic ahp triangular neutrosophic set neutrosophic topsis single valued neutrosophic set |
| url | https://fs.unm.edu/NSS/04.%20QualityCostsNeutrosophicAHP-TOPSIS.pdf |
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