A Dynamic Allocation Method on Virtual Resource in Cloud Call Center
Business platform built on cloud computing cloud resource pool call center system, can not only do load balancing control at the operational level, realize intelligent call center scheduling and resource allocation, automatically do the equalization processing of incoming load and the agent check-in...
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| Format: | Article |
| Language: | zho |
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Beijing Xintong Media Co., Ltd
2013-06-01
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| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.3969/j.issn.1000-0801.2013.06.011/ |
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| _version_ | 1841529285051940864 |
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| author | Ying Ling Wei Xu |
| author_facet | Ying Ling Wei Xu |
| author_sort | Ying Ling |
| collection | DOAJ |
| description | Business platform built on cloud computing cloud resource pool call center system, can not only do load balancing control at the operational level, realize intelligent call center scheduling and resource allocation, automatically do the equalization processing of incoming load and the agent check-in load, support word service, unified scheduling of service resources and unified operation and management of business, but also need to achieve dynamic resource allocation stretching because the cloud call center business systems deployed in the cloud data center resources pool can be shared with other applications infrastructure. A cloud call center system for dynamic virtualized resources allocation method was presented, which determines the operation of the system resource pool dynamically allocates resources based on the upper application resource pool. The method contains virtual resource dynamic allocation request trigger mechanism initiated by the cloud call center system, the interfaces of cloud call center system and resource management platform for dynamic allocation of resources and so on. |
| format | Article |
| id | doaj-art-b98e0422a67f4fdc8a4a4a6d1807c7c0 |
| institution | Kabale University |
| issn | 1000-0801 |
| language | zho |
| publishDate | 2013-06-01 |
| publisher | Beijing Xintong Media Co., Ltd |
| record_format | Article |
| series | Dianxin kexue |
| spelling | doaj-art-b98e0422a67f4fdc8a4a4a6d1807c7c02025-01-15T03:22:23ZzhoBeijing Xintong Media Co., LtdDianxin kexue1000-08012013-06-0129697159628124A Dynamic Allocation Method on Virtual Resource in Cloud Call CenterYing LingWei XuBusiness platform built on cloud computing cloud resource pool call center system, can not only do load balancing control at the operational level, realize intelligent call center scheduling and resource allocation, automatically do the equalization processing of incoming load and the agent check-in load, support word service, unified scheduling of service resources and unified operation and management of business, but also need to achieve dynamic resource allocation stretching because the cloud call center business systems deployed in the cloud data center resources pool can be shared with other applications infrastructure. A cloud call center system for dynamic virtualized resources allocation method was presented, which determines the operation of the system resource pool dynamically allocates resources based on the upper application resource pool. The method contains virtual resource dynamic allocation request trigger mechanism initiated by the cloud call center system, the interfaces of cloud call center system and resource management platform for dynamic allocation of resources and so on.http://www.telecomsci.com/zh/article/doi/10.3969/j.issn.1000-0801.2013.06.011/cloud call centercloud computingdynamic allocation |
| spellingShingle | Ying Ling Wei Xu A Dynamic Allocation Method on Virtual Resource in Cloud Call Center Dianxin kexue cloud call center cloud computing dynamic allocation |
| title | A Dynamic Allocation Method on Virtual Resource in Cloud Call Center |
| title_full | A Dynamic Allocation Method on Virtual Resource in Cloud Call Center |
| title_fullStr | A Dynamic Allocation Method on Virtual Resource in Cloud Call Center |
| title_full_unstemmed | A Dynamic Allocation Method on Virtual Resource in Cloud Call Center |
| title_short | A Dynamic Allocation Method on Virtual Resource in Cloud Call Center |
| title_sort | dynamic allocation method on virtual resource in cloud call center |
| topic | cloud call center cloud computing dynamic allocation |
| url | http://www.telecomsci.com/zh/article/doi/10.3969/j.issn.1000-0801.2013.06.011/ |
| work_keys_str_mv | AT yingling adynamicallocationmethodonvirtualresourceincloudcallcenter AT weixu adynamicallocationmethodonvirtualresourceincloudcallcenter AT yingling dynamicallocationmethodonvirtualresourceincloudcallcenter AT weixu dynamicallocationmethodonvirtualresourceincloudcallcenter |