Research and implementation of text classification method for customer service orders based on multi-model fusion
Due to the large amount of order categories and their hierarchical associations, traditional manual order classification method of customer service in telecom call center has the problems of long archiving time, low efficiency and unsustainable accuracy.To solve this problem, a novel text classifica...
Saved in:
| Main Authors: | , , , |
|---|---|
| Format: | Article |
| Language: | zho |
| Published: |
Beijing Xintong Media Co., Ltd
2021-11-01
|
| Series: | Dianxin kexue |
| Subjects: | |
| Online Access: | http://www.telecomsci.com/zh/article/doi/10.11959/j.issn.1000-0801.2021236/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|