Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of Examples
Though the concept of shared spaces had been known in Groupware and Computer Supported Cooperative Work (CSCW) for quite a while, it did not become popular until the arrival of the Internet and social software. Implicitly, the concept of shared spaces has penetrated many IT-areas, including the area...
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| Format: | Article |
| Language: | English |
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Riga Technical University Press
2018-10-01
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| Series: | Complex Systems Informatics and Modeling Quarterly |
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| Online Access: | https://csimq-journals.rtu.lv/article/view/2406 |
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| _version_ | 1850160278798336000 |
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| author | Ilia Bider Paul Johannesson Erik Perjons |
| author_facet | Ilia Bider Paul Johannesson Erik Perjons |
| author_sort | Ilia Bider |
| collection | DOAJ |
| description | Though the concept of shared spaces had been known in Groupware and Computer Supported Cooperative Work (CSCW) for quite a while, it did not become popular until the arrival of the Internet and social software. Implicitly, the concept of shared spaces has penetrated many IT-areas, including the area of Business Process Management. Though shared spaces are used in many systems and tools, like Google Drive and Projectplace, there is a lack of research investigating this usage in a generic way. The article aims to fill this gap by introducing a generic model of a Business Process Support (BPS) system based on shared space that supports the comparison, analysis and design of BPS systems. In addition, the article goes in more details on one design issue – the structuring of shared spaces. This is done by analyzing and comparing two different BPS systems that exploit the concept of shared spaces, though implicitly. These systems use different approaches to shared space structuring. The first one organizes the information by grouping similar types of items without regard to the flow of activities in a business process, while the other organizes the information around groups of activities that are usually completed as a block. Which model to choose in a particular situation depends on the characteristics of the business process and its participants. In order to facilitate this choice, the article offers a number of guidelines derived from the experience of using the two BPS systems in practice. The article also discusses in what circumstances BPS systems with shared spaces are preferable to traditional workflow BPS systems. |
| format | Article |
| id | doaj-art-b681e0de5ef24377a403fa4d49dedd18 |
| institution | OA Journals |
| issn | 2255-9922 |
| language | English |
| publishDate | 2018-10-01 |
| publisher | Riga Technical University Press |
| record_format | Article |
| series | Complex Systems Informatics and Modeling Quarterly |
| spelling | doaj-art-b681e0de5ef24377a403fa4d49dedd182025-08-20T02:23:11ZengRiga Technical University PressComplex Systems Informatics and Modeling Quarterly2255-99222018-10-01016366010.7250/csimq.2018-16.031235Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of ExamplesIlia Bider0Paul Johannesson1Erik Perjons2Department of Computer and System Sciences of Stockholm University, StockholmDepartment of Computer and System Sciences of Stockholm University, StockholmDepartment of Computer and System Sciences of Stockholm University, StockholmThough the concept of shared spaces had been known in Groupware and Computer Supported Cooperative Work (CSCW) for quite a while, it did not become popular until the arrival of the Internet and social software. Implicitly, the concept of shared spaces has penetrated many IT-areas, including the area of Business Process Management. Though shared spaces are used in many systems and tools, like Google Drive and Projectplace, there is a lack of research investigating this usage in a generic way. The article aims to fill this gap by introducing a generic model of a Business Process Support (BPS) system based on shared space that supports the comparison, analysis and design of BPS systems. In addition, the article goes in more details on one design issue – the structuring of shared spaces. This is done by analyzing and comparing two different BPS systems that exploit the concept of shared spaces, though implicitly. These systems use different approaches to shared space structuring. The first one organizes the information by grouping similar types of items without regard to the flow of activities in a business process, while the other organizes the information around groups of activities that are usually completed as a block. Which model to choose in a particular situation depends on the characteristics of the business process and its participants. In order to facilitate this choice, the article offers a number of guidelines derived from the experience of using the two BPS systems in practice. The article also discusses in what circumstances BPS systems with shared spaces are preferable to traditional workflow BPS systems.https://csimq-journals.rtu.lv/article/view/2406Business process managementBPMBusiness process supportShared space |
| spellingShingle | Ilia Bider Paul Johannesson Erik Perjons Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of Examples Complex Systems Informatics and Modeling Quarterly Business process management BPM Business process support Shared space |
| title | Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of Examples |
| title_full | Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of Examples |
| title_fullStr | Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of Examples |
| title_full_unstemmed | Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of Examples |
| title_short | Structured Shared Spaces as a Basis for Building Business Process Support Systems: A Generic Model and Analysis of Examples |
| title_sort | structured shared spaces as a basis for building business process support systems a generic model and analysis of examples |
| topic | Business process management BPM Business process support Shared space |
| url | https://csimq-journals.rtu.lv/article/view/2406 |
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