Prioritizing Extension Resources Using Perceived Importance and Satisfaction: An Underutilized Approach

Importance-performance analysis, or IPA, measure how people feel about certain characteristics of a place, issue, or program. Extension professionals can use IPA to make decisions and prioritize resources by understanding how clients rate the importance of and satisfaction with specific attributes...

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Bibliographic Details
Main Authors: Laura A. Warner, Anil Kumar Chaudhary
Format: Article
Language:English
Published: The University of Florida George A. Smathers Libraries 2016-07-01
Series:EDIS
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Online Access:https://journals.flvc.org/edis/article/view/127861
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