Ethnographically Derived Socio-technical Analysis for Information System Support in Intensive Home Care
Developing information systems and collaboration support in the field of intensive home care is faced with challenging conditions of empirical work for requirements elicitation. On the one hand, the huge variety of aspects and situation-related characteristics require a deliberate analysis and close...
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| Format: | Article |
| Language: | English |
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Riga Technical University
2020-04-01
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| Series: | Complex Systems Informatics and Modeling Quarterly |
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| Online Access: | https://csimq-journals.rtu.lv/article/view/3713 |
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| author | Markus Jelonek Thomas Herrmann Michael Ksoll Nina Altmann |
| author_facet | Markus Jelonek Thomas Herrmann Michael Ksoll Nina Altmann |
| author_sort | Markus Jelonek |
| collection | DOAJ |
| description | Developing information systems and collaboration support in the field of intensive home care is faced with challenging conditions of empirical work for requirements elicitation. On the one hand, the huge variety of aspects and situation-related characteristics require a deliberate analysis and close interaction with caregivers and relatives to identify the needs and constraints of technical support. On the other hand, the relevant places are hardly accessible. To be able to visit and observe the clients in situ, consent is needed by the caregiver, the client, and the relatives living with them, and a high level of privacy and confidentiality has to be maintained. Based on an ethnographical data gathering and analysis, this article provides a comprehensive categorization that characterizes the work of caregivers in intensive home, to make the work of information system designers in this field more efficient: activities, interpersonal interaction, documentation, qualification, interaction with technology, client autonomy, history of medical records, and feedback on intensive home care. Finally, these categories are compared with related work of socio-technical design of health care information systems. |
| format | Article |
| id | doaj-art-b3ed0e4ad85642f49c53933c329a71d5 |
| institution | Kabale University |
| issn | 2255-9922 |
| language | English |
| publishDate | 2020-04-01 |
| publisher | Riga Technical University |
| record_format | Article |
| series | Complex Systems Informatics and Modeling Quarterly |
| spelling | doaj-art-b3ed0e4ad85642f49c53933c329a71d52024-12-05T09:56:29ZengRiga Technical UniversityComplex Systems Informatics and Modeling Quarterly2255-99222020-04-0102212010.7250/csimq.2020-22.012059Ethnographically Derived Socio-technical Analysis for Information System Support in Intensive Home CareMarkus Jelonek0Thomas Herrmann1Michael Ksoll2Nina Altmann3Ruhr University Bochum, Universitätsstraße 150, 44780 BochumRuhr University Bochum, Universitätsstraße 150, 44780 BochumRuhr University Bochum, Universitätsstraße 150, 44780 BochumRuhr University Bochum, Universitätsstraße 150, 44780 BochumDeveloping information systems and collaboration support in the field of intensive home care is faced with challenging conditions of empirical work for requirements elicitation. On the one hand, the huge variety of aspects and situation-related characteristics require a deliberate analysis and close interaction with caregivers and relatives to identify the needs and constraints of technical support. On the other hand, the relevant places are hardly accessible. To be able to visit and observe the clients in situ, consent is needed by the caregiver, the client, and the relatives living with them, and a high level of privacy and confidentiality has to be maintained. Based on an ethnographical data gathering and analysis, this article provides a comprehensive categorization that characterizes the work of caregivers in intensive home, to make the work of information system designers in this field more efficient: activities, interpersonal interaction, documentation, qualification, interaction with technology, client autonomy, history of medical records, and feedback on intensive home care. Finally, these categories are compared with related work of socio-technical design of health care information systems.https://csimq-journals.rtu.lv/article/view/3713health careintensive home careinformation system designgrounded theoryethnographysocio-technical requirements |
| spellingShingle | Markus Jelonek Thomas Herrmann Michael Ksoll Nina Altmann Ethnographically Derived Socio-technical Analysis for Information System Support in Intensive Home Care Complex Systems Informatics and Modeling Quarterly health care intensive home care information system design grounded theory ethnography socio-technical requirements |
| title | Ethnographically Derived Socio-technical Analysis for Information System Support in Intensive Home Care |
| title_full | Ethnographically Derived Socio-technical Analysis for Information System Support in Intensive Home Care |
| title_fullStr | Ethnographically Derived Socio-technical Analysis for Information System Support in Intensive Home Care |
| title_full_unstemmed | Ethnographically Derived Socio-technical Analysis for Information System Support in Intensive Home Care |
| title_short | Ethnographically Derived Socio-technical Analysis for Information System Support in Intensive Home Care |
| title_sort | ethnographically derived socio technical analysis for information system support in intensive home care |
| topic | health care intensive home care information system design grounded theory ethnography socio-technical requirements |
| url | https://csimq-journals.rtu.lv/article/view/3713 |
| work_keys_str_mv | AT markusjelonek ethnographicallyderivedsociotechnicalanalysisforinformationsystemsupportinintensivehomecare AT thomasherrmann ethnographicallyderivedsociotechnicalanalysisforinformationsystemsupportinintensivehomecare AT michaelksoll ethnographicallyderivedsociotechnicalanalysisforinformationsystemsupportinintensivehomecare AT ninaaltmann ethnographicallyderivedsociotechnicalanalysisforinformationsystemsupportinintensivehomecare |