Understanding Owner–Contractor Conflicts in State Building and Infrastructure Projects: A Case Study of Norway
Conflicts between owners and contractors in state-led infrastructure and building projects pose significant challenges to project efficiency, cost control, and stakeholder collaboration. The aim of this study is to identify the primary causes of such conflicts in Norway and evaluate potential mitiga...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
MDPI AG
2025-03-01
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| Series: | Buildings |
| Subjects: | |
| Online Access: | https://www.mdpi.com/2075-5309/15/7/1135 |
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| Summary: | Conflicts between owners and contractors in state-led infrastructure and building projects pose significant challenges to project efficiency, cost control, and stakeholder collaboration. The aim of this study is to identify the primary causes of such conflicts in Norway and evaluate potential mitigation strategies. Deficiencies in tender documentation, unclear risk allocation, and limited early contractor involvement significantly contribute to project disputes considered as central facts. Using a mixed-methods approach, the research integrates survey data from 57 industry professionals and in-depth interviews with senior project managers. Statistical analysis results show that most people believe flawed tender documents and unclear risk sharing are big causes of conflicts. Specifically, 78% said tender documents were a problem, and 65% pointed to unclear risk allocation. Additionally, interviews revealed that involving contractors early in the process helps avoid misunderstandings and encourages better teamwork. The findings indicate sector-specific differences, with infrastructure projects primarily affected by technical ambiguities and contractual disputes, whereas building projects face more scope modifications and interpersonal conflicts. To mitigate these issues, the study recommends improving tender document quality, adopting collaborative contracting models, and increasing early contractor engagement. These measures can enhance project outcomes, reduce societal costs, and foster more efficient stakeholder collaboration in state-led construction initiatives. |
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| ISSN: | 2075-5309 |