Analysis of Waste of Customer Service Time for New Installations with a Lean Service Approach at PT XYZ

Analysis of Waste of Customer Service Time for New Installations with a Lean Service Approach at PT XYZ

Efficient water distribution is essential for public service, and PT XYZ faces significant challenges in its new customer installation process. The process, which involves several steps, experiences delays and inefficiencies that affect service quality. The research focuses on time waste during the...

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Bibliographic Details
Main Authors: Floresta Andriano De Hautsmand, Enny Aryanny
Format: Article
Language:English
Published: Universitas KH Abdul Chalim, Prodi Ekonomi Syariah 2025-07-01
Series:Indonesian Interdisciplinary Journal of Sharia Economics
Subjects:
Customer Service, Installation, Lean Service, Value Stream Mapping
Online Access:https://e-journal.uac.ac.id/index.php/iijse/article/view/6494
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