Classification of influencing factors of speaking-up behaviour in hospitals: a systematic review
Abstract Background Speaking up among healthcare professionals plays an essential role in improving patient safety and quality of care, yet it remains complex and multifaceted behaviour. Despite awareness of potential risks and adverse outcomes for patients, professionals often hesitate to voice con...
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| Language: | English |
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BMC
2024-12-01
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| Series: | BMC Health Services Research |
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| Online Access: | https://doi.org/10.1186/s12913-024-12138-x |
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| author | Dimmy van Dongen Frank Guldenmund Irene Grossmann Jop Groeneweg |
| author_facet | Dimmy van Dongen Frank Guldenmund Irene Grossmann Jop Groeneweg |
| author_sort | Dimmy van Dongen |
| collection | DOAJ |
| description | Abstract Background Speaking up among healthcare professionals plays an essential role in improving patient safety and quality of care, yet it remains complex and multifaceted behaviour. Despite awareness of potential risks and adverse outcomes for patients, professionals often hesitate to voice concerns due to various influencing factors. This complexity has encouraged research into the determinants of speaking-up behaviour in hospital settings. This review synthesises these factors into a multi-layered framework. It aims to provide a more comprehensive perspective on the influencing factors, which provides guidance for interventions aimed at fostering environments contributing to speaking up in hospitals. Methods A systematic review was conducted in November 2024, searching databases: PubMed, Scopus and Web of Science. Following PRISMA guidelines and the three stages for thematic synthesis, we developed the classification of influencing factors. Out of 1,735 articles identified articles, 413 duplicates were removed, 1,322 titles and abstracts were screened, and 152 full texts (plus six additional articles) were assessed. Ultimately, 45 articles met the inclusion criteria. Results The review categorised influencing factors into four categories: individual (29 articles, 64%), relational (21 articles, 47%), contextual (19 articles, 42%), and organisational (26 articles, 58%). These categories encompass motivating, hindering and trade-off factors affecting speaking up among healthcare professionals in hospitals. Conclusions The multi-layered framework highlights the dynamic interplay of factors influencing speaking up among healthcare professionals. A systems approach is essential for identifying barriers and enablers and designing effective speaking up interventions. This framework serves as a foundation for more focused research and practical guidance, enabling healthcare leaders to address barriers across all categories. By fostering environments that support open communication, organisations can enhance patient safety and quality of care. |
| format | Article |
| id | doaj-art-aecb153282404dc586e76aebf37de643 |
| institution | DOAJ |
| issn | 1472-6963 |
| language | English |
| publishDate | 2024-12-01 |
| publisher | BMC |
| record_format | Article |
| series | BMC Health Services Research |
| spelling | doaj-art-aecb153282404dc586e76aebf37de6432025-08-20T02:43:32ZengBMCBMC Health Services Research1472-69632024-12-0124112210.1186/s12913-024-12138-xClassification of influencing factors of speaking-up behaviour in hospitals: a systematic reviewDimmy van Dongen0Frank Guldenmund1Irene Grossmann2Jop Groeneweg3Centre for Safety in Healthcare, at the Faculty of Technology, Policy and Management, Delft University of TechnologyCentre for Safety in Healthcare, at the Faculty of Technology, Policy and Management, Delft University of TechnologyCentre for Safety in Healthcare, at the Faculty of Technology, Policy and Management, Delft University of TechnologyCentre for Safety in Healthcare, at the Faculty of Technology, Policy and Management, Delft University of TechnologyAbstract Background Speaking up among healthcare professionals plays an essential role in improving patient safety and quality of care, yet it remains complex and multifaceted behaviour. Despite awareness of potential risks and adverse outcomes for patients, professionals often hesitate to voice concerns due to various influencing factors. This complexity has encouraged research into the determinants of speaking-up behaviour in hospital settings. This review synthesises these factors into a multi-layered framework. It aims to provide a more comprehensive perspective on the influencing factors, which provides guidance for interventions aimed at fostering environments contributing to speaking up in hospitals. Methods A systematic review was conducted in November 2024, searching databases: PubMed, Scopus and Web of Science. Following PRISMA guidelines and the three stages for thematic synthesis, we developed the classification of influencing factors. Out of 1,735 articles identified articles, 413 duplicates were removed, 1,322 titles and abstracts were screened, and 152 full texts (plus six additional articles) were assessed. Ultimately, 45 articles met the inclusion criteria. Results The review categorised influencing factors into four categories: individual (29 articles, 64%), relational (21 articles, 47%), contextual (19 articles, 42%), and organisational (26 articles, 58%). These categories encompass motivating, hindering and trade-off factors affecting speaking up among healthcare professionals in hospitals. Conclusions The multi-layered framework highlights the dynamic interplay of factors influencing speaking up among healthcare professionals. A systems approach is essential for identifying barriers and enablers and designing effective speaking up interventions. This framework serves as a foundation for more focused research and practical guidance, enabling healthcare leaders to address barriers across all categories. By fostering environments that support open communication, organisations can enhance patient safety and quality of care.https://doi.org/10.1186/s12913-024-12138-xSpeaking upOpen communicationPatient safetyQuality of care |
| spellingShingle | Dimmy van Dongen Frank Guldenmund Irene Grossmann Jop Groeneweg Classification of influencing factors of speaking-up behaviour in hospitals: a systematic review BMC Health Services Research Speaking up Open communication Patient safety Quality of care |
| title | Classification of influencing factors of speaking-up behaviour in hospitals: a systematic review |
| title_full | Classification of influencing factors of speaking-up behaviour in hospitals: a systematic review |
| title_fullStr | Classification of influencing factors of speaking-up behaviour in hospitals: a systematic review |
| title_full_unstemmed | Classification of influencing factors of speaking-up behaviour in hospitals: a systematic review |
| title_short | Classification of influencing factors of speaking-up behaviour in hospitals: a systematic review |
| title_sort | classification of influencing factors of speaking up behaviour in hospitals a systematic review |
| topic | Speaking up Open communication Patient safety Quality of care |
| url | https://doi.org/10.1186/s12913-024-12138-x |
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