Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model
Objectives: The present study was conducted with the aim of investigating and comparing the quality of care and welfare services for middle-aged and older disabled individuals in Iran and Lebanon. Methods: This analytical and cross-sectional study was conducted from July 2023 to April 2024. The s...
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ACHSM
2025-02-01
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| Series: | Asia Pacific Journal of Health Management |
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| Online Access: | https://journal.achsm.org.au/index.php/achsm/article/view/3851 |
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| author | Sedighe Sadat Tabatabaei Far Negar Paydar Jahromi Suhail Mahmoud Al-Zoubi Abdulrazzak Abyad Abdolrahim Asadollahi |
| author_facet | Sedighe Sadat Tabatabaei Far Negar Paydar Jahromi Suhail Mahmoud Al-Zoubi Abdulrazzak Abyad Abdolrahim Asadollahi |
| author_sort | Sedighe Sadat Tabatabaei Far |
| collection | DOAJ |
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Objectives: The present study was conducted with the aim of investigating and comparing the quality of care and welfare services for middle-aged and older disabled individuals in Iran and Lebanon.
Methods: This analytical and cross-sectional study was conducted from July 2023 to April 2024. The samples included 84 middle-aged and older disable clients receiving welfare services in Iran and Lebanon, who were selected by simple random sampling. In order to measure the quality of services and the level of satisfaction, a questionnaire ServQual scale was used to determine the performance gap. The study data were interpreted using SPSS version 28 and JAMOVI version 2.3.21.
Results: The years of receiving services (YS) for Iranians and Lebanese was 18.49 (SD = 6.36), 15.7 (SD = 4.81), 20.59 (SD = 6.61) respectively. The YS and weighted ServQual have statistically significant deference between disabled citizens of each country (P < 0 .001), wServQual has statistically significant deference between Lebanese men and women (P < 0 .001), additionally wServQual has statistically significant deference between Iranian and Lebanese women (P < 0 .001). In the comparison between two countries, there was no significant difference in the mean scores of wServQual between Iranian and Lebanese men (P > 0.05). But this index was significantly different between women of two nations (P < 0.05). In the inter-gender comparison, the mean scores of the wServQual were significantly different between Lebanese men and women, but has no significant difference in the population of Iranian men and women (P > 0.05). The gender in Lebanese population, and years of age and nationality among Iranian and Lebanese women have the most predictive variables on wServQual score.
Discussion and Conclusion: It is recommended that by concentrating on the dimensions of the ServQual index, the effectiveness of care services for these individuals can be enhanced.
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| format | Article |
| id | doaj-art-ae2ba831859341699da77419380df3f7 |
| institution | Kabale University |
| issn | 1833-3818 2204-3136 |
| language | English |
| publishDate | 2025-02-01 |
| publisher | ACHSM |
| record_format | Article |
| series | Asia Pacific Journal of Health Management |
| spelling | doaj-art-ae2ba831859341699da77419380df3f72025-02-12T00:21:13ZengACHSMAsia Pacific Journal of Health Management1833-38182204-31362025-02-0110.24083/apjhm.v20i1.3851Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual ModelSedighe Sadat Tabatabaei Far0Negar Paydar Jahromi1Suhail Mahmoud Al-Zoubi2Abdulrazzak Abyad3Abdolrahim Asadollahi4School of Health Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, IranShiraz University of Medical Sciences, Razi Ave., Shiraz, IranDepartment of Psychology, Sultan Qaboos University, Masqat, OmanThe Middle-East Academy for Medicine of Aging, LebanonDepartment of Gerontology, School of Health, Shiraz University of Medical Sciences, Razi Ave., Shiraz, Iran Objectives: The present study was conducted with the aim of investigating and comparing the quality of care and welfare services for middle-aged and older disabled individuals in Iran and Lebanon. Methods: This analytical and cross-sectional study was conducted from July 2023 to April 2024. The samples included 84 middle-aged and older disable clients receiving welfare services in Iran and Lebanon, who were selected by simple random sampling. In order to measure the quality of services and the level of satisfaction, a questionnaire ServQual scale was used to determine the performance gap. The study data were interpreted using SPSS version 28 and JAMOVI version 2.3.21. Results: The years of receiving services (YS) for Iranians and Lebanese was 18.49 (SD = 6.36), 15.7 (SD = 4.81), 20.59 (SD = 6.61) respectively. The YS and weighted ServQual have statistically significant deference between disabled citizens of each country (P < 0 .001), wServQual has statistically significant deference between Lebanese men and women (P < 0 .001), additionally wServQual has statistically significant deference between Iranian and Lebanese women (P < 0 .001). In the comparison between two countries, there was no significant difference in the mean scores of wServQual between Iranian and Lebanese men (P > 0.05). But this index was significantly different between women of two nations (P < 0.05). In the inter-gender comparison, the mean scores of the wServQual were significantly different between Lebanese men and women, but has no significant difference in the population of Iranian men and women (P > 0.05). The gender in Lebanese population, and years of age and nationality among Iranian and Lebanese women have the most predictive variables on wServQual score. Discussion and Conclusion: It is recommended that by concentrating on the dimensions of the ServQual index, the effectiveness of care services for these individuals can be enhanced. https://journal.achsm.org.au/index.php/achsm/article/view/3851Disability, Middle and Older Adults, ServQual, Consumer Satisfaction, Iran, Lebanon |
| spellingShingle | Sedighe Sadat Tabatabaei Far Negar Paydar Jahromi Suhail Mahmoud Al-Zoubi Abdulrazzak Abyad Abdolrahim Asadollahi Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model Asia Pacific Journal of Health Management Disability, Middle and Older Adults, ServQual, Consumer Satisfaction, Iran, Lebanon |
| title | Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model |
| title_full | Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model |
| title_fullStr | Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model |
| title_full_unstemmed | Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model |
| title_short | Comparison of Quality of Care and Welfare Services for Middle-aged and Older Disabled Individuals in Iran and Lebanon Using ServQual Model |
| title_sort | comparison of quality of care and welfare services for middle aged and older disabled individuals in iran and lebanon using servqual model |
| topic | Disability, Middle and Older Adults, ServQual, Consumer Satisfaction, Iran, Lebanon |
| url | https://journal.achsm.org.au/index.php/achsm/article/view/3851 |
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